Consumer Special Asset Specialist

Collections Specialist

Overview : Responsible for initiating and pursuing collection of delinquent Installment, Revolving Credit, Mortgage loans, and informing customers about loss mitigation options available. Current hybrid opportunity with intent to move to fully remote schedule.

Key Responsibilities :

• Position specific responsibilities :
• Responsible for collection communication activity on all consumer loans, with an emphasis on placing outbound telephone calls to assist borrowers in transitioning back to performing loan status.
• Responsible for clearly communicating available loss mitigation options / statuses to borrowers.
• Performs skip-trace process on borrowers without viable contact avenues.
• Work with Retail and Mortgage operations to research and correct payment-processing errors to resolve delinquency.
• Ensure all accounts are serviced within the policies and procedures of the Bank and Department while maintaining compliance with FDCPA, Wisconsin Consumer Act and all state and federal laws / regulatory guidelines.

Job Requirements :

Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard.