Talent.com
Bengali Bilingual Call Center Representative - Remote Healthcare
Bengali Bilingual Call Center Representative - Remote HealthcareTap Growth ai • New York City, new york, US
Bengali Bilingual Call Center Representative - Remote Healthcare

Bengali Bilingual Call Center Representative - Remote Healthcare

Tap Growth ai • New York City, new york, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
job_description.job_card.job_description

🌟 We're Hiring : Bilingual Remote Customer Service Representative! 🌟

We are seeking a dedicated and customer-focused Bilingual Remote Customer Service Representative to join our team. The ideal candidate will have strong communication skills in both English and Spanish, along with a passion for providing exceptional service to our clients.

Remote Customer Service Representative (CSR) – East Coast (Maximus)

Location : Remote – Must reside on the East Coast (and work EST hours)

Pay Rate :

  • $17 / hr – English, Haitian Creole, or Spanish (no differential)
  • $18 / hr – Bengali, Mandarin, Cantonese, Tagalog, Vietnamese, Fuzhou, Russian, and other Asian dialects

(Candidates must be fluent in reading, writing, and speaking their designated language )

Schedule :   Monday–Friday, 8 : 30 AM–6 : 00 PM EST | Saturday, 10 : 00 AM as scheduled

Type :   Full-time, Remote

Position Overview

Maximus is hiring  Remote Customer Service Representatives (CSRs) to support the  New York Medicaid CHOICE Project , providing enrollment and managed care assistance to program participants. This role is fully remote but limited to candidates living on the East Coast due to required  Eastern Standard Time (EST) working hours.

As a CSR, you will handle inbound calls, educate clients on healthcare plan options, proces s enrollment forms, and deliver exceptional customer service to individuals seeking Medicaid information or assistance.

Key Responsibilities

  • Inbound Call Handling :   Respond to incoming calls regarding enrollment services and Medicaid-related inquiries.
  • Customer Assistance :   Provide accurate information, mail requested materials, and refer callers as necessary.
  • Client Education :   Explain managed care concepts and assist clients in understanding and selecting appropriate health plans.
  • Form Management :   Receive, sort, and review enrollment / disenrollment forms for completeness and accuracy.
  • Data & Compliance :   Maintain current knowledge of New York Medicaid CHOICE policies, procedures, and system requirements.
  • Issue Escalation :   Identify and escalate complex or unresolved issues to the Central Operations Supervisor.
  • Collaboration :   Support the call center team by handling overflow call volumes and participating in managed care education initiatives.
  • Other Duties :   Perform additional tasks as assigned by supervisors or management to support operations.
  • Availability :   Work occasional Saturdays as required.

    • Technical Requirements (BYOD – Bring Your Own Device)

    To qualify for remote work, candidates must meet the following equipment and connectivity standards :

  • Computer :   Windows 10 or MacOS Catalina (10.15) or newer (up to MacOS 12.5).
  • Headset :   USB plug-and-play wired headset with microphone and noise suppression (Bluetooth not allowed).

    • Internet :

    Minimum speed : 25 Mbps download (single user) / 50 Mbps download (shared connection)

  • Upload : 5 Mbps required, 10 Mbps preferred
  • Wired connection to router ( Category 5 cable). Mobile hotspots are not permitted.
  • Devices Not Permitted :   Chromebooks and tablets.

    • Qualifications and Skills

  • Education :   High school diploma or equivalent required.
  • Experience :   Minimum of 2 years in customer service or public-facing roles, preferably within a call center or human services environment.

    • Technical Skills :

    Proficient with computer systems and capable of learning new software quickly.

  • Strong typing skills and ability to navigate multiple screens efficiently.
  • Soft Skills :

    • Excellent verbal and written communication skills.

  • Ability to follow directions and handle multiple tasks simultaneously.
  • Courteous and professional demeanor when interacting with clients.
  • Reliable attendance and punctuality — strict adherence to work schedules.
  • Positive, “can-do” attitude and willingness to support teammates.

    • Why Join Maximus?

  • Opportunity to make a meaningful impact by assisting individuals with Medicaid enrollment and managed care decisions.
  • Work remotely with flexibility and autonomy, while remaining part of a supportive and mission-driven team.
  • Gain valuable experience in customer service, healthcare, and government program operations.
    • serp_jobs.job_alerts.create_a_job

    Bilingual Call Center Representative • New York City, new york, US

    Job_description.internal_linking.related_jobs
    Tagalog Bilingual Call Center Representative - Remote Healthcare

    Tagalog Bilingual Call Center Representative - Remote Healthcare

    Tap Growth ai • New York City, new york, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    We're Hiring : Bilingual Remote Customer Service Representative! 🌟.We are seeking a dedicated and customer-focused Bilingual Remote Customer Service Representative to join our team.The ideal candid...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Michigan Licensed Call Center Representative

    Michigan Licensed Call Center Representative

    VirtualVocations • New York, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support and build trust with customers through inbound calls.Key Responsibilities Take inbound calls to assist customers with their unique...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Medical Call Center Representative

    Medical Call Center Representative

    VirtualVocations • Jackson Heights, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Medical Customer Service Representative.Key Responsibilities Handles incoming phone calls to assist patients with coordinating transportation to and from medical facili...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Contact Center Lead

    Contact Center Lead

    VirtualVocations • Newark, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Lead to manage daily operations and support staff in a remote environment.Key Responsibilities Manage day-to-day operations of the Contact Center and cre...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bilingual Contact Center Agent

    Bilingual Contact Center Agent

    VirtualVocations • New York, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Contact Center Bilingual Agent - Yup'ik.Key Responsibilities Handle inbound and outbound calls, addressing customer inquiries and concerns Research issues, resolve com...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bilingual Support Specialist

    Bilingual Support Specialist

    VirtualVocations • New York, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Support Specialist (Bilingual - English / Spanish) to manage first-level incoming requests from merchants and integrated software vendors. Key Responsibilities Handle comp...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Behavioral Health Customer Service Representative

    Behavioral Health Customer Service Representative

    VirtualVocations • Yonkers, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Representative aligned with the Behavioral Health team.Key Responsibilities Takes inbound calls from members and provides effective answers to their qu...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Mortgage Sales Call Center Agent

    Mortgage Sales Call Center Agent

    VirtualVocations • Jackson Heights, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Mortgage Sales Call Center Transfer Agent (Remote).Key Responsibilities Manage a high volume of calls with existing or potential homeowners Pre-screen potential borrow...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Remote Call Center Scheduler

    Remote Call Center Scheduler

    VirtualVocations • Yonkers, New York, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Scheduler to support scheduling for healthcare specialties remotely.Key Responsibilities Answer inbound patient scheduling calls and address concerns satisf...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Bilingual Call Center Representative (Bengali)

    Bilingual Call Center Representative (Bengali)

    Tap Growth ai • New York City, new york, US
    serp_jobs.job_card.full_time
    We're Hiring : Bilingual Call Center Representative (Bengali)!.We are seeking a dedicated and fluent Bilingual Call Center Representative to provide exceptional customer service to our Bengali-speak...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days
    Bengali Voice Interaction Tester

    Bengali Voice Interaction Tester

    VirtualVocations • Jamaica, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for Bengali speakers to test voice modes of AI models.Key Responsibilities Engage with AI using voice mode on a mobile app, following a predefined prompt to reach conversatio...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Texas Bilingual Healthcare Representative

    Texas Bilingual Healthcare Representative

    VirtualVocations • Astoria, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual Customer Service Healthcare Representative.Key Responsibilities Assist customers with healthcare inquiries, including insurance plan reviews and appointment s...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Virtual Call Center Representative

    Virtual Call Center Representative

    VirtualVocations • Jamaica, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Virtual Outbound Call Center Representative.Key Responsibilities Contact prospective homeowners to build rapport and schedule appointments for home improvement services...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Indiana Licensed Call Center Representative

    Indiana Licensed Call Center Representative

    VirtualVocations • Paterson, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support customers through inbound calls and service their unique needs. Key Responsibilities Take inbound calls to assist customers with th...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Georgia Bilingual Healthcare Representative

    Georgia Bilingual Healthcare Representative

    VirtualVocations • Jamaica, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Bilingual Customer Service Healthcare Representative.Key Responsibilities Assist customers with healthcare-related inquiries, including insurance plan reviews and appoi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Iowa Licensed Call Center Representative

    Iowa Licensed Call Center Representative

    VirtualVocations • Newark, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support customers through inbound calls and service their unique needs. Key Responsibilities Handle inbound calls to assist customers with ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    VirtualVocations • Jamaica, New York, United States
    serp_jobs.job_card.full_time
    A company is looking for a Customer Service Representative (CSR) who is a Spanish and English speaker for a remote position. Key Responsibilities Provide customer support through multiple channels...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Kansas Licensed Call Center Rep

    Kansas Licensed Call Center Rep

    VirtualVocations • Elizabeth, New Jersey, United States
    serp_jobs.job_card.full_time
    A company is looking for a Call Center Representative to support and build trust with customers through inbound calls.Key Responsibilities Handle inbound sales calls and provide expertise on prod...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted