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Customer Service Representative

Customer Service Representative

HonorVet TechnologiesRochester, NY, US
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Customer Service Representative

Job Title : Customer Service Representative Job Location : Rochester, NY Job Duration : 12 Months Hours : Multiple Shifts available between 8 : 30am and 6 : 30pm

Responsibilities : Customer Support

  • Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
  • Provide accurate information regarding products, services, orders, and account status.
  • Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
  • Document all customer interactions in the CRM system with accuracy and attention to detail.

Operational Excellence

  • Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
  • Follow established processes while identifying opportunities to improve efficiency.
  • Support workload management by assisting peers and contributing to team goals.

    • Strategic & Project Support

  • Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
  • Provide input and feedback to improve workflows, training materials, and knowledge resources.
  • Collaborate with cross-functional teams to test new tools, systems, or procedures.

    • Other Duties

  • Support ad hoc assignments as directed by leadership.
  • Maintain a positive, professional attitude while representing the company brand.

    • Qualifications :

  • High School Diploma required, BS / BA Degree in Business, or related field (or equivalent experience) preferred
  • 1-2 years experience in customer-facing role
  • Experience in a contact center environment strongly preferred
  • Ability to multi-task and manage multiple conflicting priorities
  • Ability to maintain composure through stressful situations
  • Proficient in Microsoft applications
  • Excellent written and oral communication skills required
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    Customer Service Representative • Rochester, NY, US

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