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POS IT Solutions Analyst

POS IT Solutions Analyst

STARR Restaurants - PhiladelphiaPhiladelphia, PA, US
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STARR Restaurants is a leader in the restaurant industry with a proven commitment to excellence including James Beard awards, Michelin Stars, and some of the top-rated concepts in their respective markets. Driven by a luminary’s vision and defined by our world-class culinary stars, whose distinct tastes offer each guest an experience that is at once spirited and sophisticated. Like a restaurant kitchen during dinner service, things move fast around here – and we like it that way.

We are looking for a POS IT Solutions Analyst based in the Philadelphia or New York market to join our growing restaurant technology team. This is an ideal role for a motivated IT professional with 2-4 years of experience who's ready to take ownership of critical restaurant technology infrastructure across our multi-location portfolio. You'll be the go-to expert for our Toast POS ecosystem, ensuring seamless operations across all properties while supporting our continued expansion.

What You'll Do

POS System Excellence

  • Serve as an administrator for Toast POS systems across multiple restaurant locations, with a focus on Multi-Location Management (MLM) configurations
  • Troubleshoot and resolve POS issues quickly to minimize operational disruption
  • Configure and optimize Toast POS features, including menu management, payment processing, reporting, and third-party integrations
  • Maintain system documentation and create user guides for restaurant teams

New Restaurant & Conversion Support

  • Lead POS installations for new restaurant openings, ensuring smooth launches
  • Manage system conversions and upgrades with minimal downtime
  • Travel to various locations for hands-on support during critical implementations
  • Coordinate with vendors and internal teams to meet project timelines

    • Training & Partnership

  • Conduct engaging training sessions for restaurant staff at all levels
  • Build strong relationships with restaurant managers to understand their technology needs
  • Provide responsive support that matches the pace of restaurant operations
  • Create and maintain training materials tailored to different user groups

    • What We're Looking For

    Required Experience

  • 2-4 years of hands-on experience with POS systems, ideally in a restaurant or hospitality environment
  • Strong working knowledge of Toast POS platform, particularly in multi-location environments
  • Proven ability to troubleshoot hardware and software issues independently
  • Experience training non-technical users on technology systems
  • Bachelor's degree in IT, Computer Science, or equivalent experience

    • Essential Qualities

  • Professional Polish : You present yourself well and can interface confidently with everyone from line cooks to executive leadership
  • Restaurant-Ready Flexibility : You understand that restaurants operate beyond standard business hours – you're available for evening, weekend, and holiday support when needed
  • Problem-Solver Mindset : You thrive on finding solutions quickly and can think on your feet
  • Growth-Oriented : You're eager to expand your skills and grow with our company
  • Travel-Ready : Willing and able to travel regionally (approximately 25-30%)

    • Preferred Qualifications

  • Toast POS certification or advanced training
  • Experience with restaurant management systems and integrations (labor management, inventory, online ordering)
  • Familiarity with network administration and basic infrastructure
  • Understanding of PCI compliance and payment processing

    • This is more than a typical IT role – it's an opportunity to directly impact the success of our restaurants. You'll work with cutting-edge restaurant technology, have significant autonomy in your role, and see the immediate results of your efforts. We offer :

  • Competitive compensation
  • Comprehensive health, dental, and vision coverage
  • Generous PTO and holiday schedule
  • Professional development opportunities
  • Dynamic, fast-paced environment where no two days are the same

    • STARR Restaurants is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status

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    It Analyst • Philadelphia, PA, US