Restaurant Manager

Restaurant Manager

A Restaurant Manager is generally responsible for providing strong, positive leadership to his / her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin' Donuts standards, franchisee standards and in compliance with all applicable laws.

Responsibilities Include

Team Environment

Hire, train and develop their employees

Communicate job expectations to their employees

Plan, monitor, appraise and review their employees' job performance

Provide coaching and feedback; disciplines when appropriate

Operational Excellence

Create and maintain a guest first culture in the restaurant

Ensure all shifts are appropriately staffed to achieve guest service goals

Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws

Ensure Brand standards and systems are executed

Prepare and complete action plans; implement production, productivity, quality and guest service standards

Complete audits and implement plans to drive system improvements

Profitability

Control costs to help maximize profitability

Execute all in-restaurant marketing promotions in a timely manner

Execute new product roll-outs including team training, marketing and sampling

Set sales goals and track results

Skills / Qualifications

Fluent in English

Math and financial management

Restaurant, retail, or supervisory experience

At least 18 years of age (where applicable)

High School diploma, or equivalent

Competencies

Guest Focus

Understands and exceeds guest expectations, needs and requirements

Develops and maintains guest relationships

Displays a sense of urgency with guests

Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

Resolves guest concerns by following Brand recommended guest recovery process

Passion for Results

Sets and maintains high standards for self and others, acts as a role model

Consistently meets or exceeds goals

Contributes to the overall team performance; understands how his / her role relates to others

Sets, prioritizes and maintains focus on important activities

Reads and interprets reports to establish goals and deliver results

Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making

Identifies and resolves issues and problems

Uses information at hand to make decisions and solve problems; includes others when necessary

Identifies root cause of a problem and implements a solution to prevent from recurring

Empowers others to make decisions and resolve issues

Building Effective Teams

Identifies and communicates team goals

Monitors progress, measures results and holds others accountable

Creates strong morale and engagement within the team

Accepts responsibilities for personal and team commitments

Recognizes and rewards employee's strengths, accomplishments and development

Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

Seeks to understand conflict through active listening

Recognizes conflicts as an opportunity to learn and improve

Resolves situations using facts involved, ensuring consistency with policies and procedures

Escalates issues as appropriate

Developing Direct Reports and Others

Works collaboratively with employees to create individual development plans to strengthen employee's knowledge and skills

Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

Provides challenging assignments for the purpose of developing others

Uses coaching and feedback opportunities to improve performance

Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

Understands guest and competition; translates and applies own expertise to address business opportunities

Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

Understands, analyzes and communicates the key performance / profit levers and manages to these measures