Sr. Program Manager - Global Operations Strategy, Prime Video Trust & Safety Job

Overview

Description

Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale?

We are seeking an innovative and analytical Sr. Program Manager to support the Prime Video Trust & Safety Operations team in defining global strategies and programs. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and children.

This Sr. Program Manager, Prime Video Trust & Safety role will lead operational strategy initiatives that span multiple programs : global content compliance, regulatory compliance, customer experience programs, maturity ratings, and critical Trust & Safety initiatives. The Sr. Program Manager will work closely with their cross-functional counterparts in operations, engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience. A successful candidate will thrive in a fast-paced, ambiguous, and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results.

Responsibilities

Supports and devises operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality.

Assists in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes.

Collaborates with cross-functional teams to develop and execute comprehensive Trust & Safety strategies that protect the service, users, and brand reputation.

Thinks long-term and establishes scalable / modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs based on short vs. long-term needs.

Assists in defining operational requirements to support business launches and managing implementation through partnership with teams across operations, engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service.

Stays informed about relevant laws, regulations, and industry standards to ensure that the organization remains compliant with applicable requirements. Work closely with legal and compliance teams to address any compliance-related risks.

Prepares regular reports on operational product health, content policy initiatives, including key risk indicators, risk trends, and mitigation progress.

Continuously assesses and enhances the Trust & Safety risk management framework and processes to adapt to evolving business needs and industry best practices.

Basic Qualifications

Bachelor's degree or equivalent

5+ years of program or project management experience at a large global company

Experience developing and implementing of standards, policies and programs or equivalent

Experience owning program strategy, end to end delivery, and communicating results to senior leadership

5+ years of experience working, engaging, and influencing leadership and key stakeholders cross-functionally in various geographical regions and internationally

Experience in operations, including managing and mitigating risk

Preferred Qualifications

Project Management Professional (PMP) or equivalent certification

Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent

Master's degree or equivalent

Experience with digital video streaming and / or customer-facing user interfaces

Experience in Trust & Safety, content moderation / rating, data labeling, or other compliance fields

Experience integrating AI / Machine Learning into an operational environment and influencing product teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000 / year in our lowest geographic market up to $185,000 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit https : / / www.aboutamazon.com / workplace / employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.

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