Retention Manager

A company is looking for a Retention Manager to drive customer retention and ensure contract fulfillment.

Key Responsibilities

Manage customer accounts, oversee renewals, and drive retention strategies

Act as the customer advocate and handle escalations effectively

Collaborate with internal teams to ensure seamless execution and track retention opportunities

Required Qualifications

2+ years in customer success, account management, or a retention-focused role

Strong understanding of renewals and revenue retention strategies

Experience in managing escalations and working cross-functionally

Proficiency with CRM tools like Salesforce and customer health tracking platforms

Ability to develop strategic save plans to reduce churn