Member Experience Manager

Member Experience Manager

Benefits / Perks

A strong base pay, plus an aggressive bonus structure. Paid vacation, paid sick days, and paid holidays. 401K investment / retirement plan. Complimentary membership to over 5,000 Anytime Fitness clubs worldwide. State-of-the-art sales training, continued education / development, and support. Regular team trainings focusing on personal and professional development. Multiple company outings and events annually. The opportunity to grow and advance within an exciting company.

Something different is happening here. And it's Real AF.

Getting fit doesn't work if you only focus on fitness. And going it alone should never be a sign of strength. Our coaches support you in a way no one else can with the best fitness and holistic help inside the gym and out. And our community of members is waiting to meet you.

Job Summary

The Member Experience Manager (MXM) is the essential club culture leader of the gym. They will consistently interact, communicate, and maintain an excellent relationship with gym members, fellow staff, and upper management. The MXM is responsible for carrying out key functions for operating the gym, which include but are not limited to a) providing the absolute best customer service experience. b) account administration to current gym members. c) creating and maintaining excellent club culture. d) contacting leads and selling memberships to non-members. The MXM also monitors the gym environment and operations on a daily basis and collaborates with upper management on possible improvements where needed to continue growth and success of the club. The staff is required to use excellent communications and teamwork to carry out all job duties and requirements.

Our Ideal Candidate

This role will work with the Club Manager to find the right membership solution for future members. This is NOT a high pressure sales role, and we pride ourselves on doing the right thing for humans that want our help; high integrity is a must, and sales mercenaries who would eff up our brand need not apply. However, the role DOES require lots of tenacity in following up with those who reach out to work with AF but need help taking the next step. Ideal candidates have at least some experience in face-to-face selling, ideally in the fitness industry. A willingness to work in a goal-oriented position is essential for this role. Although experience is preferred, we're open to training the right candidate who's committed to becoming world class. The requirements listed below represent the knowledge, skill, and ability required to succeed in this position. NOTE : This is a full time role and our expectation is you are looking for a career in sales and at Anytime Fitness. Those looking for a flexible day job while pursuing another career : we love you and this won't be a fit for you.

Duties include but are not limited to :

• Welcoming all members and guests
• Answering any and all questions and handling member complaints
• Conflict resolution while maintaining professionalism
• Answering and returning club calls
• Giving club tours that are targeted to the needs of our guests through active listening
• Completing walk throughs of facility every 30 minutes and ensuring club cleanliness
• Selling memberships / coaching packages, writing out agreements, and entering new members into multiple systems
• Operating club financial system and collecting any balances of past due accounts
• Scheduling club tours and Member Onboarding Appointments via phone, email, and text
• Organizing and maintaining front office
• Cleaning and maintaining private restroom / shower facilities
• Completing a daily task list
• Responsible for organizing and leading club culture events that foster inclusivity and uphold the brand purpose
• Coaching and encouraging members in their journey to become the healthiest version of themselves
• Maintaining a robust social media presence for the club

Skills required :

Qualifications :

Compensation : $17.00 - $35.00 per hour

Our culture is defined by People, Purpose, Profits, Play. We are looking for hard working people with a purpose that find the fun in everything they do.