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Telecom Administrator

Telecom Administrator

Noblesoft TechnologiesAustin, TX, United States
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Title : Telecom Administrator

Location : Austin TX(Onsite)

Responsibilities of a with expertise in :

  • RSA Remote Access Solutions
  • Global Protect Remote Access Solutions
  • Citrix Phone Platform

Responsibilities of a Telecom Administrator

Remote Access Management

  • Configure, manage, and support RSA SecureID for secure remote access.
  • Administer GlobalProtect VPN solutions to ensure secure connectivity for remote users.
  • Monitor and troubleshoot remote access issues, ensuring high availability and performance.

    • Citrix Phone Platform Administration

  • Manage and maintain the Citrix telephony infrastructure , including virtual desktop integration with phone systems.
  • Support end-user configurations and resolve issues related to Citrix-based voice services.
  • Coordinate with Citrix and telecom vendors for updates, patches, and escalations.

    • Security & Compliance

  • Ensure remote access solutions comply with organizational security policies.
  • Implement multi-factor authentication and access control policies.
  • Conduct regular audits and reviews of remote access logs and configurations.

    • User Support & Troubleshooting

  • Provide technical support for remote access and telephony-related issues.
  • Assist users with VPN setup, token registration, and Citrix phone configurations.
  • Document and resolve incidents in coordination with helpdesk and IT teams.

    • Monitoring & Reporting

  • Monitor system performance and usage of RSA, GlobalProtect, and Citrix platforms.
  • Generate reports on access patterns, usage statistics, and system health.
  • Proactively identify and resolve potential issues to minimize downtime.

    • Collaboration & Documentation

  • Work closely with network, security, and infrastructure teams to ensure seamless integration.

    • Maintain detailed documentation of configurations, procedures, and troubleshooting steps

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    Telecom Administrator • Austin, TX, United States