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Senior Customer Support Engineer
VirtualVocationsDes Moines, Iowa, United Statesjob_description.job_card.variable_days_ago
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- serp_jobs.job_card.full_time
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A company is looking for a Senior Customer Support Engineer.
Key Responsibilities
Serve as the primary liaison between B2B customers and internal teams to drive escalated issues to resolution
Provide advanced technical product support and develop public-facing content for the knowledge base
Proactively identify and implement improvements for customer experience and internal efficiency
Required Qualifications
Bachelor's degree or equivalent work experience
Minimum 3 years of customer-facing technical support experience, preferably in B2B or SaaS
Advanced technical troubleshooting and data analysis skills
Strong understanding of SLOs, SLIs, and SLAs
Minimum 2 years of technical writing experience, preferably for public-facing documentation
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Customer Support Engineer • Des Moines, Iowa, United States
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