Technical Customer Support AgentVirtualVocations • Springfield, Massachusetts, United States
Technical Customer Support Agent
VirtualVocations • Springfield, Massachusetts, United States
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A company is looking for a Technical Customer Support Agent to join their Customer Experience team.
Key Responsibilities
Manage incoming online chats and support tickets
Identify and assess customers' needs to ensure satisfaction
Develop a deep understanding of the platform and provide expert technical support
Required Qualifications
Proven customer support experience (technical preferred)
Strong technical aptitude and eagerness to learn new platforms and tools
Familiarity with CRM systems and standard support practices
Ability to work full-time within assigned shift patterns
Fully remote role requires a reliable computer and a stable internet connection
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Customer Support Agent • Springfield, Massachusetts, United States
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