Information Technology Specialist
eTeamMilwaukee, WI, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionMust have Service Now experience Strong troubleshooting skills Working at a manufacturing facility Network troubleshooting experience Strong Active Directory experience Self Reliance Motivated Typically requires technical school certification or equivalent of 2-4 years of relevant experience Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware systems Understanding of ITIL methodologies A+ certification is desired May require additional customer-specific certifications or training as required Mid-Senior level Contract Information Technology Industries : Staffing and Recruiting
Overview
This range is provided by eTeam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$25.00 / hr - $28.00 / hr
Pay Rate : $25 - 28 / hr on W2
Duration : 06+ Months (Possibility of Extension)
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs.
- Responds to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install / Move / Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities.
- Display outstanding technical and professional services skills at all times.
- Meet established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines.
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair.
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs.
Qualifications
Education and Certifications
Seniorities
Employment details
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Information Technology Specialist • Milwaukee, WI, US