Customer Service Representative

Job Description

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking for full-time employees. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Are you looking for a career to replace your job? Rex Viola-Farmers Insurance Agency in Lincoln, Nebraska, is looking for an experienced sales representative to join our team. In this role, you will be responsible for selling products to customers utilizing phone, email, and video conferencing. You will be responsible for understanding their needs to offer products that can help them achieve their personal goals. Your prior experience in the industry will help you provide an exceptional experience to our customers. If you are an active listener, quickly build rapport with customers, are motivated, and are invested in your growth and success , this may be the perfect position for you. Apply today!

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Team Building Events

Appreciation Lunches

Responsibilities

• Provide exceptional customer service.
• Onboarding of new clients.
• Maintain client relationships with follow up phone calls.
• Follow up with customers to assure satisfaction, respond to queries, and solve or refer problems.
• Process customer policy change requests.
• Take inbound calls and process their request.

Requirements