Customer Care Analyst

A company is looking for a Customer Care Analyst to provide exceptional service in a remote environment.

Key Responsibilities

Handle back-to-back inbound calls in a high-volume contact center, addressing complex and emotionally sensitive situations

Support customers with empathy and professionalism, de-escalating concerns and ensuring positive outcomes

Manage multiple systems to resolve inquiries while meeting productivity, quality, and attendance goals

Required Qualifications

Ability to work remotely with access to high-speed internet

Experience in a customer service or contact center environment preferred

Familiarity with policies, practices, and procedures in a business environment

Basic understanding of life and health insurance products and terminology

Willingness to participate in team huddles and engage with colleagues on-camera