Technical Support/Help Desk ManagerEvolution Sports Group • New York, New York, United States

serp_jobs.error_messages.no_longer_accepting

Technical Support / Help Desk Manager

Evolution Sports Group • New York, New York, United States

job_description.job_card.variable_hours_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

serp_jobs.filters.remote

serp_jobs.filters_job_card.quick_apply

job_description.job_card.job_description

Position : Technical Support / Help Desk Manager

Company Overview :

Evolution Sports Group is a leading sports management company that specializes in providing comprehensive services to professional athletes, teams, and organizations. Our mission is to support and enhance the careers of our clients through innovative and personalized strategies. We are dedicated to delivering exceptional results and building strong, long-lasting relationships with our clients.

Position Overview :

We are seeking a highly skilled and experienced Technical Support / Help Desk Manager to join our growing team. In this role, you will be responsible for managing and leading our technical support and help desk team, ensuring the smooth and efficient operation of our IT systems and providing exceptional customer service to our clients.

Key Responsibilities :

Manage and lead a team of technical support and help desk professionals, providing guidance, training, and support to ensure the team's success
Oversee the day-to-day operations of the technical support and help desk department, including monitoring performance, setting goals, and implementing strategies to improve efficiency and productivity
Act as the primary point of contact for all technical support and help desk escalations, ensuring timely and effective resolution of issues
Collaborate with other departments to identify and implement technology solutions that support the business's objectives
Stay up-to-date with the latest industry trends and advancements in technology to continuously improve our systems and processes
Manage relationships with external vendors and service providers to ensure the timely delivery of IT services and support
Provide regular reports and updates to senior management on the performance of the technical support and help desk team and the overall status of our IT systems

Qualifications :

Bachelor's degree in computer science, information technology, or a related field

Minimum of 2 years of experience in a technical support or help desk role, with at least 2 years in a management or leadership position

Proven experience managing and leading a team, with excellent communication, interpersonal, and leadership skills

Ability to troubleshoot and resolve complex technical issues quickly and efficiently

Strong project management skills, with the ability to prioritize and manage multiple tasks and projects simultaneously

Excellent customer service and problem-solving skills

Knowledge of sports industry and experience working with athletes or sports organizations is a plus

If you are a highly motivated and skilled technical support professional with a passion for sports, we want to hear from you! Join our team at Evolution Sports Group and help us drive success for our clients through innovative and cutting-edge technology solutions.

serp_jobs.job_alerts.create_a_job

Desk Manager • New York, New York, United States