Duty Manager

Job Specifications

Manage the day-to-day operations with primary responsibility over scheduling / staffing, managing daily budgeted hours, and limiting overtime of the operation.

Train / retrain all personnel in airline / airport procedures, safety procedures, and company policies.

Responsible for the scheduling of all airport employees insuring adequate coverage.

Maintain good employee relations. Handle employee problems in an efficient and effective manner.

Client Relations Effectively communicate with senior airline management and project a positive image in responding to inquiries from airlines, staff and the public.

Adhere to company policies and procedures and participate in achievement of company objectives.

Perform other duties as requested.

Requirements

Motivated leaders who are willing to roll-up their sleeves and work alongside the employees

2 years of progressive management experience in a Customer Service environment preferred.

2 years' experience & proven success in managing

Experience hiring, coaching counseling, staff planning, achieving budget goals

Must be available weekends / holidays

Operations, Airline or Hospitality experience required.

Working knowledge of financial reports and budgets

Excellent communication skills

Strong computer skills; Word, Excel, data entry skills

Flexibility, multitasking and experience working in a changing environment