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Personal Injury Intake Manager

Personal Injury Intake Manager

SEDAGHAT LAW GROUP APCBeverly Hills, CA, US
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Job Description

Job Description

Benefits :

  • Free Parking
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off

A well respected and growing plaintiff personal injury law firm is currently seeking an Intake Manager for our Intake Department . Candidates must be reliable and dedicated to long-term employment. Must have excellent customer service skills, be an excellent communicator / listener, and be a strong multi-tasker. Position involves speaking with potential clients via phone, gathering information and documents from potential clients, and scheduling appointments with attorneys, etc.

Responsibilities include, but are not limited to, the following :

  • Conduct initial phone calls or in-person meetings with potential clients to gather information about their legal issues. Screen potential clients to determine if they have a valid case
  • Quickly learn and retain the requirements for potential clients for eligibility of the Firms services.
  • Take detailed notes and gather relevant information from clients, including facts of their case, relevant documents, etc.
  • Maintain accurate and up-to-date records of all intake processes
  • Ensure that all intake processes are in compliance with relevant laws, regulations, and ethics rules
  • Manage intake department and ensure all potential clients are being followed up on

    • Qualifications :

  • Minimum 2 year experience, 3 years preferred, but not required of intake experience or related field.
  • Excellent telephone communication skills, including the ability to articulate professional responses, strong listening skills, and de-escalation of problem calls, all while maintaining professional phone etiquette.
  • Excellent communication and negotiation skills with the ability to close leads within a timeframe determined by the firm.
  • Team-oriented with the ability to work well with others in a collaborative, professional work environment.
  • Knowledge of firm-used business applications preferred (File Vine, Lead Docket, MS Office products)
  • Spanish speaking is required

    • BENEFITS

  • Sick Pay
  • Bonus structure
  • Paid Holidays
  • 401(k)
  • Health Insurance
  • Free Parking

    • Job Type : Full-time

    Pay : $70,000.00+ annually (based on experience)

    Schedule : 8 hour shift

    Ability to Commute : Beverly Hills, CA 90212 (Required)

    Work Location : In person

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    Intake Manager Personal Injury • Beverly Hills, CA, US

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