Full Time Assistant Store Manager (Store 6738)

Overview

Full Time Assistant Store Manager (Store 6738) at GameStop. Join to apply for the Full Time Assistant Store Manager (Store 6738) role at GameStop.

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and circulate throughout the store.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Promptly and accurately process guest purchases / return transactions using POS system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top-notch guest service.
• Respond to guest comments or questions in person or on the phone; escalate customer issues and complaints to the Store Manager in a timely and professional manner when appropriate.
• Promote GameStop's guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
• Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company / store policies, procedures, practices, and guidelines.
• Observe associate performance, provide timely and appropriate feedback, address unsatisfactory performance as directed, and ensure all store associates are aligned with company and store guest service expectations.
• Provide timely recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into HR systems in partnership with the Store Manager.
• Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing a shift; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety best practices, financial protocol, and ethical responsibilities.
• Schedule store associates ensuring guidelines are followed, breaks and meals are accounted for, and staffing supports optimum guest service; supervise and delegate tasks in the absence of the Store Manager.
• Approve payroll, enter paid time off, make time edits, and verify pay for all time worked.
• Ensure store areas are clean, organized, and merchandised per guidelines; ensure fixtures and equipment are in proper working order.
• Ensure Omni-Channel orders are fulfilled and shipped daily.
• Protect company assets through inventory control and loss prevention practices; inspect packages at closing as appropriate; communicate concerns to the Store Manager.
• Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Perform store inventory counts, restock merchandise, and ensure products are represented, organized, and alphabetized on the floor.
• Count, balance, and reconcile daily POS totals; complete closeout paperwork and bank deposits per guidelines.
• Verify shipments for discrepancies, record discrepancies in the POS system, and conduct inventories; communicate issues to the Store / District Manager.
• Process defectives / recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
• Maintain safety awareness; report injuries promptly per guidelines.
• Maintain store records / files and ensure manuals are up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
• Adhere to GameStop policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
• Follow opening and closing procedures.

Qualifications

Key Job Skills and Abilities

Job descriptions are subject to change based on business needs. GameStop provides equal employment opportunities to all applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. Reasonable accommodations are provided under the Americans with Disabilities Act and applicable state / local law.

Benefits and Compensation

Benefits : Full-time store positions are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. May be eligible for a bonus and / or other incentives. Compensation : $15.23 - $19.23 per hour.

J-18808-Ljbffr