Referrals Coordinator

Animal Emergency & Referral Center of MinnesotaTwin Cities, MN, USA

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The Animal Emergency & Referral Center of Minnesota (AERC-MN) is looking for a full-time Referrals Coordinator to add to our team.

Why AERC?

AERC-MN is an established and renowned AAHA-accredited emergency and specialty hospital that is 100% owned by local veterinarians. With two, 24 / 7 facilities in the Twin Cities area, we build meaningful relationships with our community by treating one another with kindness, dignity, and respect.

We offer excellent compensation and benefit packages, and our company culture emphasizes a healthy work / home / family integration. We are generous with our high fives and encourage one another to think outside the litter box when it comes to problem-solving. We believe that mistakes are simply purr-fect opportunities to learn, and that difficult cases help us grow our skills and knowledge.

If you actively seek and share new knowledge, assume best intentions of your colleagues, and care intensely about everything you do, you will be an instrumental value to the AERC-MN team

Role Title : Referrals Coordinator

Department : Referrals

Shift : Monday - Friday (8am - 4pm)

Benefits : Medical & dental insurance provided with generous employer contribution. Short & long-term disability, life insurance, telemedicine, and EAP provided at no additional cost to you. PTO accrual based on tenure. Stipends are available for uniforms, continuing education, and dues.

The primary function of the Referrals Coordinator is to provide continuity and quality in service to referral clients and referring veterinarians through communication, client service and follow through. The position provides support to the specialty department and works closely with them to provide stellar client service to both patient owners and referring hospitals. The Referrals Coordinator also provides backup to the call center staff in answering phone calls, questions, and triaging when appropriate. Additionally, the Referrals Coordinator is expected to promote professional growth through education and learning opportunities. This position will report directly to the Referrals Support Team Manager.

Your Skills & Experiences : Who are we looking for?

Teamwork and Development

You are proactive, supportive, and collaborative.
You share knowledge, promote positivity, and take personal responsibility for your professional development
You are eager to recommend process improvements, as well as value opinions that may be different than yours
You seek and value open, honest communication and constructive feedback in a timely manner
Strong problem-solving abilities and be adept at multitasking, with the flexibility to reprioritize or delegate tasks as needed in a fast-paced environment
Organizational skills are necessary to manage appointment setting and ensure smooth communication with specialty departments

Client Service

You have a passion for customer service

You demonstrate a natural ability to actively listen, lead with curiosity and assume best intentions of others

You will answer phone calls, enter data into the electronic medical record platform, perform financial transactions, and reduce client anxiety by troubleshooting issues related to client service process, service failures, or other problems including identifying and resolving the problem through effective decision making and escalating issues when appropriate

You will function as a liaison between the client and the clinicians and technical teams, so it is vital to demonstrate patience, interpersonal communication skills, empathy, and compassion

Exceptional interpersonal skills and the ability to communicate effectively with clients and colleagues

Continued Professional Development

Skills can be taught. We value training and professional development. You will be provided with a minimum of 16 training shifts before you're set free to save lives. When you succeed, we all succeed.

This is a non animal handling role. Although you will not physically be handling patients often, you will work closely alongside them while focusing efforts to providing the best client care and support possible to both clients and the referring community.

High school diploma or GED is required

Minimum of two years of client service experience or training beyond high school in a service-related industry

Proficiency in various software programs, including Microsoft Office (Word, Excel, Outlook) along with strong typing and data entry skills.

How to Apply :

If you think this job aligns with your skills, then submitting an application is simple. Good luck!

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Referral Coordinator • Twin Cities, MN, USA