Service Coordinator

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Morris Great Lakes is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is in western PA, western NY, and WV. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Summary of Responsibility :

The Service Coordinator will be responsible for providing telephone and email support to customers requesting service support. This person will coordinate with internal departments and vendors in regards to the scheduling and ordering of installation, maintenance, and repair of CNC machines.

What You Will Contribute :

Effectively respond to machine service requests from customers / internal staff; updating customers on service related issues

Documenting service updates in the job file; following up with customers and technicians on CNC service repairs to ensure customer satisfaction

Answer incoming customer calls, creating phone supports in our service system

Reviewing closed work orders to ensure service report is present and accurate. Submitting it to the billing team.

Assisting with schedule.

Submitting and managing requests with core vendors

Possessing and maintaining a basic knowledge of machine tool industry and product lines represented by the company will be helpful

Perform miscellaneous organizational and administrative tasks as required

Adhere to all company policies, procedures and business ethics codes

Other Functions :

• Perform related duties as required

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies :

Experience in service coordination and customer service

Working knowledge of CRM Systems is beneficial, specifically salesforce.com

Intermediate to advanced skills in Microsoft Office Suite

Excellent technical, communication, and presentation skills.

Problem solving skills and strong attention to detail

Available for 40 hours in office, Mon-Fri 8a-5p

What's in it for You :

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work :

Competitive starting salary

Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance

3+ Weeks' Vacation to Start

10 Company Paid Holidays

401(k) retirement plan with company contribution

Tuition reimbursement

Employee appreciation events and perks

Employee Assistance Program

Mental and Physical Requirements :

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be highly mobile, able to access all areas of the premises.

Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.

Ability to sit for prolonged period of times.

Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.

Ability to frequently use hands and arms.

Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Job Req : #1374B