Medical Receptionist / Call Center Agent - Spanish speaker

Job Description

Job Description

Benefits :

401(k)

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Job description

We are looking for a skilled and organized medical receptionist / Center Center Agent to join our healthcare team. You will perform a combination of various administrative and clinical tasks.

We are growing, room for advancement.

Position Responsibilities :

Medical Receptionist :

• Greet patients, check patients in, and check patients out
• Administrative tasks - Scan, fax, answer calls routed from the call center.
• Assist patients with referrals, appointment scheduling
• Performs other duties as assigned by management

Center Center :

• Answer all incoming calls, and address patients inquiries, needs, complaints, or other issues
• Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
• Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
• Assisting in patient translation, if required
• Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
• Confirm patient visits for next day appointments
• Identify and escalate issues to management
• Complete daily call logs and reports
• Sorting and filing all incoming fax correspondence

Qualifications :

• Bilingual English / Spanish
• Minimum of one - year experience in receptionist role
• 1 year eClinicalworks EMR experience is highly preferred

Compensation is negotiable based on experience

Job Types : Full-time, Part-time

Salary : $18.00 - $24.00 per hour

Education :

• High school or equivalent (Required)

Experience :

• eClinicalworks : 1 year (preferred)

Language :

• Spanish Required
Benefits :
• 401(k)
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training

Schedule :

• 8 hour shift