Member Support Specialist (Columbus)

Member Support Specialist

Branch is on a mission to make insurance less expensive, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finishwe eliminated inaccurate quotes in favor of real prices, created a better way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we're doing insurance the way it was meant to be.

But we didn't just create the insurance we've always wanted, we also created the company we've always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

Branch is actively prioritizing candidates located in OH but remains open to hiring qualified individuals from a wide range of states, including AL, AZ, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NC, ND, OK, PA, SC, SD, TN, TX, UT, VA, and WI.

Branch is remote first, with most Branchers choosing to work from home. Our headquarters are located in Columbus, Ohio, where we come together from time to time to build relationships and connect with each other in real life. Once a year, the entire company gathers for BranchFest, a highlight of the year for many Branchers.

About the Member Support Specialist Role

Establishing and maintaining a sense of community for Branch's members is paramount. Each interaction that members have with Branch should be held to the highest standards resulting in a positive resolution for all inquiries and needs. The Member Support Specialist is the most consistent touchpoint for Branch's members and is the standard bearer for our mission of creating and building community-based insurance.

We're looking for someone who :

• Possesses a Property and Casualty Insurance license
• Is passionate about taking ownership, solving problems independently, and getting results
• Is tech savvy, detail-oriented, organized, and flexible
• Is curious, thoughtful, and can think through and address various problems in parallel
• Loves connecting with people and has a solid track record of strong relationships
• Is able to wear multiple hats and is a master multi-tasker

Branch's Member Support Specialists are primarily focused on interacting with existing members to provide information in response to inquiries about products and services, as well as to handle and resolve complaints.

Outlined below are examples of the routine tasks our team adeptly manages :

Key Responsibilities

Skills, Knowledge, and Expertise

Why Join Us at Branch?

We're all about getting back to getting each other's backthat means Branchers, too. So we provide benefits that let you work and live to your fullest.

What to Expect

In light of recent hiring scams across the United States, here's what the process will look like with Branch (so you know it's us) :

Equal Employment Opportunity Employer

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