Senior Program Manager, The Village

Role : Senior Program Manager

Reports to : Director

Program : 1005-Village

Department : Interim Housing

Location : The Village - 527 Crocker Street, Los Angeles, CA 90013

Schedule : Sunday - Thursday, 8am - 4 : 30pm

Status : Full-time / Exempt / Management

Benefits : Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings : 1

Job Description Summary :

The Senior Program Manager will be responsible for administrative oversight, and supervision of case management staff for The Village Interim Housing Program for The People Concern. They will also provide strong day-to-day administrative and supervisory oversight and ensure successful performance-based outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork and integration among staff working in this program. Selected candidates will work (Sunday through Thursday 8am to 4 : 30pm).

Job Description Essential Duties and Responsibilities :

• Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles.
• Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction.
• Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers.
• Promote opportunities to support critical thinking among team members.
• Provide crisis intervention and triage services.
• Manage client grievances and ensure timely resolution of client complaints.
• Work with the Director to ensure that the physical site is well-maintained and safe.
• Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered.
• Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts.
• Work within the CES system to ensure most vulnerable are being matched to best-fit housing options.
• Manage the intake process and ensure that all open beds remain filled with appropriate referrals in a timely manner.
• Assist with preparing data for reports to funders, and track other data as directed.
• Responsible for and overseeing internal site auditing of client's charts.
• Effectively represent agency at funding partner or collaborative meetings.
• Provide individual and team supervision, support, and performance evaluations for all direct reports.
• Co-Facilitate staffing meetings.
• Ensure adherence to agency policies and procedures.
• Facilitate weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan.
• Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders.
• Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program.
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws.
• Incorporate life skills programming and other milieu and enrichment services into the program design.
• Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff.
• Train staff on programmatic expectations, including documentation, boundaries, and strength-based approach to interventions.
• Maintain current, thorough knowledge of community resources and utilize these to provide services to clients.

Job Description Qualifications :

Job Description Preferred Qualifications :

Job Description Work Environment :

EXPECTED BEHAVIORS OF ALL STAFF

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job basedon job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks