AVP, Physician Practice Operations - Primary Care

Job Title

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Description

Responsible for aligning strategies, operations, and physician relationships within either primary care or specialty care clinic operations. Position will provide operational support and oversight of the Directors of Business Operations for Primary Care or Specialty Care clinics. Position will partner with Service Line leaders around growth and strategy for related service lines. Scope includes all primary care or specialty care providers (physicians and APPs) across designated service lines, disciplines, or regions as assigned. This position is a dyadic operational partner to the AVP of Medical Operations for designated disciplines. This position reports to the Vice President, Physician Practice Operations for Primary Care or Specialty Care. Role will provide operational support and oversight for Primary Care Physician Practices. Operational experience in Primary Care and Value Based Care strongly preferred.

Minimum Qualifications

Education : Bachelor's Degree in Business Administration, Healthcare Administration or related field required; Master's degree preferred.

Licenses / Certifications : Fellowship status in ACHE or MGMA is preferred.

Experience / Knowledge / Skills : Five (5) years of progressive leadership in healthcare. Five (5) years of progressive experience in physician group practice management. Effective problem-solving, critical-thinking, organizational, interpersonal, and written / verbal communication skills; must demonstrate and promote a strong commitment to achieving customer satisfaction. Effective leadership abilities to influence and engage the workforce to drive exceptional end-to-end delivery of care. Possesses expert direct performance management acumen. Microsoft Office suite competency required; clinic information systems is preferred.

Principal Responsibilities

• Aligns strategies, operations, and physician relationships within Primary Care or Specialty Care clinic operations.
• Provides hands on operational support and oversight to Directors of Business Operations in Primary Care or Specialty Care clinics as aligned in coordination with clinical and medical operations.
• Supports partnerships with service lines in strategic growth related to designated disciplines.
• Encourages collaboration between Primary Care or Specialty Care clinics and service lines to drive standardization in operations, strategy execution, and identification of ongoing optimization. Ensures a culture that embraces collaboration, continuous financial and operational improvement while recognizing and implementing initiatives to optimize operations and profitability.
• Establishes and hardwires a culture of continuous improvement
• Creates a climate in which people want to do their best, can motivate, build accountability, positively reinforce safe and productive behaviors, and empowers others.
• Participates in professional development activities and maintains professional affiliations.
• Builds appropriate rapport, constructive and effective relationships up and down the continuum.
• Uses diplomacy and tact and can diffuse high tension situations comfortably.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory / continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
• Other duties as assigned.