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Front Office Supervisor

Front Office Supervisor

Trailborn Grand CanyonWilliams, AZ, US
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Job Description

Job Description

POSITION – FRONT DESK SUPERVISOR

RATE OF PAY - $19.00 - $21.00

EMPLOYEE CATEGORY - FULL TIME

ABOUT OUR ROLE

The Front Desk Supervisor will oversee the daily operations of our hotel's front desk. The successful candidate will be responsible for ensuring exceptional customer service, supervising the front desk staff, and maintaining accurate records of all transactions. As the Front Desk Supervisor, you will play a critical role in ensuring the smooth and efficient operation of our hotel

ABOUT OUR VALUES

We believe in GETMY Best – Guide, Excellence, Together, Magic, and Yes

ESSENTIAL FUNCTIONS

  • Oversee the daily operations of the front desk, ensuring exceptional customer service is provided to all guests.
  • Supervise and train front desk staff, ensuring they are knowledgeable about hotel services, amenities, and local attractions.
  • Maintain accurate records of all transactions, including guest check-ins, check-outs, and payments.
  • Resolve guest complaints and issues in a timely and professional manner.
  • Collaborate with other hotel departments to ensure a seamless guest experience.

QUALIFICATIONS

Minimum Qualifications

  • 2+ years of experience in a front office or hotel supervisory role
  • Excellent communication and interpersonal skills
  • Strong leadership abilities with proven team supervision experience
  • Proficiency in Microsoft Office and basic computer skills
  • Ability to work flexible hours, including weekends and holidays

    • Preferred Qualifications

  • Previous experience in customer service or hospitality
  • Familiarity with hotel reservation systems
  • Experience in a luxury hotel or resort setting
  • Fluency in a second language, preferably Spanish
  • Certification in hotel management or a related field

    • Core Competencies

  • Professionalism, integrity, and the ability to follow instructions with thorough follow-up
  • Ability to understand and convey both oral and written communications clearly
  • Strong attention to detail, sound reasoning, and effective multitasking / prioritization skills

    • PHYSICAL REQUIREMENTS

  • Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
  • Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
  • Must be able to assist guests with luggage and set up event rooms.

    • ABOUT OUR

    BENEFITS

    Company Benefits and Perks

    Full Time

    Part Time

    Seasonal

    Medical (with company contribution)

    Yes

    Dental (with company contribution)

    Yes

    Vision (with company contribution)

    Yes

    401(k) (with company match)

    Yes

    Yes

    Paid Time Off

    Yes

    Yes

    Sick Time

    Yes

    Yes

    Employee Dining Discounts

    Yes

    Yes

    Yes

    Employee Marketplace Discounts

    Yes

    Yes

    Yes

    SCHEDULE

    Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.

    The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities / tasks may be modified and / or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

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    Front Office Supervisor • Williams, AZ, US