Technical Account Manager, Network Services

Technical Account Manager, Network Services

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About Us. At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team.

About The Department

The Customer Success Team resolves complex issues and answers technical inquiries across various channels, supporting users from individual bloggers to global enterprises. At Cloudflare, Technical Account Managers (TAMs) provide high-level support, ensuring a seamless customer experience.

What you'll do. The Technical Account Manager will own the post-contract end-to-end support experience for Cloudflare's most strategic customers, to unblock post-go-live technical support challenges.

Responsibilities

• Serve as primary technical support contact.
• Maintain a cooperative relationship with all cross-functional resources.
• Collaborate with the Account Team, as well as Engineering and Product, to help ensure high customer satisfaction.
• Provide product and engineering teams with customer feedback to help identify Support challenges and opportunities.
• Have a holistic and dynamic view of customer's environment and use of Cloudflare products.
• Create and deliver Quarterly Support Reviews.
• Ability to travel up to 25% of the time.
• Ability to work one weekend every quarter.

Examples Of Desirable Skills, Knowledge And Experience

Compensation

Compensation may be adjusted depending on work location. Estimated annual salary of $142,000 - $174,000.

Equity

This role is eligible to participate in Cloudflare's equity plan.

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul.

Equal Employment Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.

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