Team Leader, Food Services (West Shore)

Job Description

Purpose :

Support the Food Service Supervisor in all aspects of the daily operation, with emphasis on the training and development of food service associates.

Responsibilities :

• Supervise hourly associates and their adherence to all UPMC policies and procedures and department standards and guidelines.
• Oversee security of inventory and cash revenues.
• Orient, train, and coach new team members as per department guidelines.
• Monitor all aspects of the department's food safety program routinely and take immediate and appropriate action to identified hazards.
• Supervise services according to department standards and complete quality control and quality assurance checks to ensure compliance with regulatory agencies.
• Perform routine competency checks on associate performance with appropriate follow-through.
• Conduct and document service recovery on all customer complaints as per operational guidelines.
• Monitor food quantity and quality to ensure appropriate product is available for meal service according to menu and special requests.
• Monitor all aspects of the operation's sanitation program on a daily basis to ensure inspection readiness at all times.
• HS Diploma / GED preferred.
• 2 years relevant experience required.

Preferences :

Licensure, Certifications, and Clearances :

Allegheny County Health Dept or other certified food protection manager certification required within 6 months of hire. American National Accreditation Board Certification.

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UPMC is an Equal Opportunity Employer / Disability / Veteran