Patient Access Representative, Call Center

Position Summary

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative in our Call Center / Pre-Registration location in Commack, NY is a key member of the Patient Access Services team, responsible for accurately and efficiently initiating and receiving patient calls to schedule and / or preregister hospital outpatient services and surgical procedures while providing the highest level of customer service. The Call Center Registrar secures financial clearance through insurance verification, authorization / referral validation, and POS collections. Reviews registrations for completeness and correctness; and supports the registration areas with financial services expertise.

duties of a Patient Access Call Center Representative may include the following, but are not limited to :

• Ensure balanced and appropriate scheduling of complex, high volume appointments for multi-specialties in Cerner / EWS scheduling system.
• Obtain complete and accurate patient demographic and insurance information, ensuring data is current and coverage verified to sufficiently meet requirements to generate a "clean" bill.
• Complete thorough data assessment of all required patient information through interview and other methods to support goals of patient safety and registration integrity during the pre-registration process.
• Provide financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provide self-pay patients with information on qualifications for Medicaid or financial assistance.
• Support POS collections by securing co-payments, deposits and / or deductibles at time of pre-registration.
• Utilize various worklists, monitor and ensure registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrate a positive organizational attitude and commitment to patient experience. Maintain respectful and compassionate demeanor and provide high-quality patient centered care.
• The selected candidate will be required to work some holidays.

This role will maintain a flex work schedule which will require shifts at the main hospital admitting office in addition to the work in the Patient Access Call Center.

Qualifications

Required :

Preferred :

Please Note : Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes

Resume / CV should be included with the online application.

Posting Overview

This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

Prior to start date, the selected candidate must meet the following requirements :

Failure to comply with any of the above requirements could result in a delayed start date and / or revocation of the employment offer.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.

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Stony Brook University Hospital remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range :

The salary range (or hiring range) for this position is $49,139 - $55,338 / year.

The above salary range represents SBUH\'s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate\'s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as :

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

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