Customer Service Representative

Customer Service Representative

Location : REMOTE

Job ID : #71725

Pay Range : $25-28 / hour

The deadline to apply is 11 / 07 / 2025

Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law

Job Description

Description

Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.

What You Will Do :

• Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file)
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer contacts through open and interactive communication
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Manage large amounts of incoming phone calls and emails from internal and external customers
• Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
• Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
• Makes special studies, investigations and analyses and prepares related reports.
• Daily interaction with Sales, Supply Chain / Logistics, Production and India counterparts.
• Will require occasional evening or early morning calls to align and coordinate with international customers.
• Multi-task, prioritize, and manage time effectively to ensure successful completion of multiple projects and tasks simultaneously.
• Demonstrate superior organizational skills to efficiently manage and coordinate tasks and projects.
• Exhibit a strong sense of urgency and effectively prioritize competing tasks to meet deadlines.
• Communicate exceptionally well in both written and oral formats to ensure clear and effective information exchange.
• Anticipate needs and proactively take initiative to address and resolve potential issues.
• Performs other related duties as required.

US Citizen and US Person candidates permitted

Benefits provided : 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here : Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at