Patient Service Representative

Job Description

Job Description

Job Summary :

The Patient Service Representative (PSA) plays a crucial role in ensuring a positive patient experience by supporting the practice / department in delivering high-quality care.

The PSA is responsible for managing patient interactions, from the arrival to departure process, handling inquiries, scheduling appointments, updating insurance information, and performing point-of-service activities.

This position may involve working in a physician practice or call center environment, with potential rotation between functions and / or departments.

The PSA helps meet patient satisfaction and operational targets while supporting the overall success of the practice.

Key Responsibilities :

• Greet and assist patients upon arrival, ensuring a positive and welcoming experience.
• Manage patient appointments by scheduling, confirming, and rescheduling appointments as needed.
• Handle incoming patient calls and inquiries, providing accurate and timely information.
• Update and verify patient information, including insurance and billing details, to ensure accuracy.
• Perform point-of-service activities such as co-payment collection and documentation.
• Assist with coordinating and communicating care-related tasks between patients, physicians, and medical staff.
• Maintain patient confidentiality and adhere to privacy standards at all times.
• Contribute to meeting or exceeding patient satisfaction, operational, and financial goals.
• Perform other administrative duties as needed to support the office, practice, or call center.

Required Qualifications :

Preferred Qualifications :

Company Description

Compunnel Software Group, Inc., the parent organization of Compunnel Healthcare has expanded its staffing services within the blooming healthcare industry. Born from company’s 35+ years of experience in Compunnel Healthcare provides customized, cost-effective solutions to your healthcare organization’s multiple staffing needs.

Company Description

Compunnel Software Group, Inc., the parent organization of Compunnel Healthcare has expanded its staffing services within the blooming healthcare industry. Born from company’s 35+ years of experience in Compunnel Healthcare provides customized, cost-effective solutions to your healthcare organization’s multiple staffing needs.