Direct Marketing Coordinator, External Relations
Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard Business School?
Harvard Business School, located on a 40-acre campus in Boston, was founded in 1908 as part of Harvard University. It is among the world's most trusted sources of management education and thought leadership. For more than a century, the School's faculty has combined a passion for teaching with rigorous research conducted alongside practitioners at world-leading organizations to educate leaders who make a difference in the world. Through a dynamic ecosystem of research, learning, and entrepreneurship that includes MBA, Doctoral, Executive Education, and Online programs, Harvard Business School fosters bold new ideas and collaborative learning networks that shape the future of business.
Job Description
The HBS Alumni Marketing and Communications team (AM&C) is seeking a Direct Marketing Coordinator. The Direct Marketing Coordinator will be responsible for the following :
- Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
Responsibilities
Database and information management (60%) : In conjunction with the Associate Director, Development Communications, is responsible for pulling, manipulation, and uploading appeals data files; helps monitor current events, HBS systems and Salesforce Marketing Cloud for list exclusions or potential list exclusions. Primary person responsible for preparing, testing, and uploading data uploads / mass updates for each appeal (print and email). Also responsible for creating, maintaining, and tracking appeal codes, PURLs, other giving URLs, and print scanlines; and, in conjunction with the associate director, ensures accurate use across digital media.Email fundraising marketing (30%) : Independently execute email appeal and ask strategy including list building and segmentation; email building and testing; tracking and assessing results; and creating test mechanisms to gather data to inform future strategy, segmentation, and direction. Coordinates with the AAM&C digital team on send dates and times and guides other teams on the correct usage of appeal codes and giving forms. Maintains co-oversight of the marketing email account and replies to, forwards, or elevates responses to appropriate staff when necessary.Other (10%) : Acts as the primary administrative support for the Direct Marketing team’s Workfront instance, ensuring consistency, accuracy, timely updates, and organization of all direct marketing fundraising projects. Cultivates favorable working relationships and works closely with colleagues across departments to support and integrate direct marketing and development communications. Serves as the main point of contact for various staff regarding day-to-day appeal execution questions. Manages assets and inventory for the Direct Marketing team, including maintaining samples library on Sharepoint. Review signatures for letters and maintain a library, including cleaning up signatures for printing. Help proofread appeals letters; initiate letterhead review process with team for reunion appeals and maintain accurate and up-to-date versions for each class. This role is responsible for other duties as assigned.Qualifications
Basic Qualifications :
High School Diploma, GED, or equivalent required.Education beyond high school may count toward experience.5+ years of experience in administrative support role(s) required.Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience.Preferred / Additional Qualifications :
Experience assisting with project management, including supporting work involving multiple stakeholders from various departments.Excellent written and verbal communication skills, superb attention to detail, and ability to multi-task and balance priorities.Knowledge of annual giving and experience with direct marketing (mail and email) strategy, execution, and analytics.Familiarity with alumni database platforms, Workfront, and Adobe Suite.Additional Information
Standard Hours / Schedule : 40 hours / week, overtime eligible.Compensation Range / Rate : $77,750 - $82,750Visa Sponsorship Information : Harvard University is unable to provide visa sponsorship for this position.Pre-Employment Screening : IdentityHybrid position : combination of remote and onsite work at our Boston, MA campus. Onsite minimum 3 days per week; hours / days subject to business needs.We may conduct candidate interviews virtually or in-person. A cover letter is required to be considered.Benefits
Generous paid time off including parental leaveMedical, dental, and vision health insurance coverage starting on day oneRetirement plans with university contributionsWellbeing and mental health resourcesSupport for families and caregiversProfessional development opportunities including tuition assistance and reimbursementCommuter benefits, discounts and campus perksLearn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO / Non-Discrimination Commitment
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes. Harvard has an equal employment opportunity policy that prohibits discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law. Harvard's EEO policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
Location and Job Function
Seniority level : Not Applicable
Employment type : Full-time
Job function : Marketing and Sales
Industries : Higher Education
Note : This description reflects the responsibilities and qualifications for the Direct Marketing Coordinator position and does not include other postings listed later in the original text.
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