PROCESSING ASSISTANT III DSS

Social Services Processing Assistant III

To perform varied administrative processing duties for the Department of Social Services. An employee in this class performs routine to moderately complex clerical and customer service duties in support of agency operations. Work is performed under general supervision and is evaluated on the basis of attainment of specific performance objectives, personal observation, periodic conferences and analysis of work completed.

Duties include :

• Answering the telephone; providing accurate information and assistance and / or forwarding calls to appropriate personnel; taking messages as necessary.
• Greeting and assisting office visitors; directing visitors to appropriate offices.
• Providing information to the public regarding department programs, services and procedures.
• Assisting clients in applying for department services; distributing applications and other forms.
• Issuing County case numbers to staff.
• Maintaining archived case files; retrieving files for staff and others as requested; establishing client files as requested by staff.
• Entering and updating client information on computer record-keeping system.
• Typing, proofreading and maintaining records and reports prepared by department staff.
• Processing reimbursement requests.
• Performing a variety of other clerical duties in support of department activities, which include typing various reports and records, compiling information and data, copying and filing documents, sending and receiving faxes, processing daily mail, maintaining lists and logs, ordering supplies, etc.
• Operating a variety of equipment, which includes a computer, printer, typewriter, fax machine, copier, telephone, calculator, paper shredder, etc.; using clerical and computer supplies.
• Interacting and communicating with various groups and individuals such as the immediate supervisor, co-workers, other County personnel, clients, and the general public.
• Attending meetings, training, workshops, etc., as required to enhance job knowledge and skills.
• Providing clerical assistance to other divisions as requested.
• Staffing emergency / disaster shelters and assisting with other department activities as requested.
• Performing related duties as required.

Knowledge, Skills and Abilities include :

Education and experience requirements include a high school diploma or GED supplemented by one to two years of related experience, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.

Physical Requirements : Must be able to physically perform the basic life operational functions of reaching, standing, walking, fingering, grasping, talking, hearing, and repetitive motions. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Must possess the visual acuity to compile data and statistics, operate a computer, proof read materials, and do extensive reading.

Working Conditions : Work in this class is performed primarily in an environmentally controlled office setting and employee is not substantially exposed to adverse environmental conditions.

Special Requirements : Valid North Carolina driver license.

FLSA Status : Non-Exempt.

Disclaimer : This classification specification has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to perform the job. Bladen County reserves the right to assign or otherwise modify the duties assigned to this classification. August 2017.

Bladen County is an equal opportunity / affirmative action employer.