Account Manager

Job Description

Job Description

POSITION SUMMARY

The Account Manager is the internal support to external and internal customers. This individual is responsible for customer service, answering product questions, producing accurate quotes & orders, maintaining data in the CRM, and assisting with customer forecasting. The Account Manager is directly and indirectly charged with growing the Infrastructure distribution business through these efforts.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential function and basic duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and basic duties.

Essential Functions Statement(s)

• Responsible for qualifying the business needs and implementing customer specific strategies in achieving defined customer growth targets.
• Ability to re-engage customers who are low or non-performing by developing new strategies, offering solutions and tactics to develop and grow current business.
• Responsible for onboarding and educating all new customers regarding current product offering and meeting their needs.
• Interact and maintain a business relationship with counterparts within the organization and execute strategies and objectives provided by management
• Develop and maintain positive working relationships with other team members within the department and throughout the organization.
• Other duties as assigned by management.
• Regular and prompt attendance at work is a primary function and requirement of this position.
• Established strong understanding over a minimum of 12 continuous months of overall product knowledge and processes necessary for supporting orders and quotes to customers.
• Able to manage heavy workloads with a positive attitude while growing and developing a sustainable and healthy region
• Some light travel may be required
• Must be highly organized
• Ability to multitask
• Provide market feedback and forecasting, acting as a liaison between the industry and PV.

POSITION QUALIFICATIONS

Competency Statement(s)

Education

Experience

Computer Skills

Other Requirements

PHYSICAL DEMANDS

Physical Demands

Lift / Carry

Stand

10 lbs or less

Walk

11-20 lbs

Sit

21-50 lbs

Handling / Fingering

51-100 lbs

Reach Outward

Over 100 lbs

Reach Above Shoulder

Push / Pull

Climb

12 lbs or less

Crawl

13-25 lbs

Squat or kneel

26-40 lbs

Bend

41-100 lbs

Key

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs / day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs / day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs / day)

DISCLOSURE

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may deem appropriate.