Night Auditor | Overnight Guest Reception Agent (PT)

Job Description

Job Description

Job Title : Night Auditor | Overnight Guest Reception Agent (PT)

Department : Lodging Operations

Shift : Variable nights (must be flexible)

11 : 00 PM to 7 : 00 AM

Full Time & Part Time, Year Round Positions

Summary :

The Night Auditor is a highly visible role with a direct impact on the guest experience. This position is responsible for overseeing the resort's nightly operations, ensuring accurate financial reporting, exceptional guest service, and a secure environment during overnight hours. The Night Auditor blends front desk responsibilities with end-of-day accounting tasks, ensuring a seamless transition between operating days at Sundance Mountain Resort.

Key Responsibilities :

• Serve as the overnight point of contact for all guests, providing a welcoming and helpful presence.
• Manage check-in and check-out processes with accuracy and efficiency.
• Respond to guest inquiries, concerns, and emergencies in a professional and timely manner.
• Offer personalized, concierge-style assistance after hours, in alignment with Sundance's commitment to guest care.
• Monitor public areas for cleanliness, safety, and comfort.
• Monitor and handle all guest communication during the overnight hours, including responding to guest SMS messages via Akia.

Audit & Accounting Duties :

Operational Duties :

Leadership & Overnight Responsibilities :

Qualifications :

Work Environment :

While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, outside weather conditions, extreme cold, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate.

Disclaimer :

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him / her within legal and ethical parameters and company policy.

Job Posted by ApplicantPro