General Manager

General Manager

The General Manager (GM) is responsible for the successful operations and financial accountability of your district. The GM oversees the delivery of superior customer service, achievement of employees, customer satisfaction, and performance relative to studio objectives. The GM executes the implementation strategy and ongoing accountability of companywide standards for key operational activities, programs, and goals. The GM regularly communicates with the franchisee and corporate as scheduled and when necessary. The GM provides leadership, strategic direction, and support to all studios. They will protect the integrity of the Stretch Zone brand by ensuring every member receives the highest quality service and experience.

Benefits include a base salary depending on experience, percentage of studio net sales, bonus based on sales targets, paid time off, training & development, and wellness resources.

Responsibilities include providing in-depth analysis of studio metrics and Key Performance Indicator (KPI) trends, sales comparisons over extended periods, lead generation, client retention and satisfaction, refunds / returns, closing percentages, projections, developing a strategic plan of action for business development, and creating weekly meeting schedules with a clear plan of action for each studio.

Additional responsibilities include monitoring schedules to ensure proper staffing, assessing the performance of Lead Sales Associates daily and holding them accountable to daily sales goals, having a presence in studios daily, coaching, developing, and ensuring proper daily operations, ensuring all reports are sent and accurate daily, tracking employee time clocks and utilization, consistent communication with corporate to ensure you are up to date with all initiatives, handling all higher-level customer service requests, and daily, weekly, and monthly accountability of sales goals.

Qualifications include experience in multi-unit management, a strong sales background with proven success in previous roles, ability to develop and execute a high-level business plan, ability to set clear goals and have accountability for achieving them, ability to articulate variances in revenue / sales / expenses versus budget, and ability to think critically and solve unexpected problems quickly.

Stretch Zone practitioners follow specific protocols to properly position, stabilize, and manipulate muscles using powerful principles of neuromuscular behavior. Our clients enjoy an increase in athletic performance and range of motion, as well as reduced stiffness and improved reaction time.