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Patient Care Coordinator

Patient Care Coordinator

HearingLifeWashington, IL, United States
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Overview

Who WE Are :

HearingLife is a national hearing care company and part of the Demant Group, a global leader in hearing healthcare built on a heritage of care, health and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care. This Team Member must uphold the HearingLife Core Values :

  • We create trust
  • We are team players
  • We apply a can-do attitude
  • We create innovative solutions

Patient Care Coordinator Purpose Statement :

To help more people hear better by driving traffic to our clinics with the creation of test appointments while ensuring a positive patient experience.

Responsibilities

Essential Job Functions :

Drive Patient Appointment and Clinic Revenue Generation :

  • Call database of potential and existing patients using company-generated sales scripting to schedule appointments for hearing tests.
  • Ensure daily metrics are achieved including but not limited to outbound calls made and appointments booked.
  • Make confirmation calls to ensure Patients are present at their scheduled appointment time.
  • Drive clinic traffic by collecting and managing patient referrals through in-clinic interactions.
  • Collaborate with clinic Provider to develop ways to bring in more Patients to support HearingLife's vision; "Help More People Hear Better" .
  • Conduct an effective morning huddle each day with clinic Provider to ensure an organized and productive 3-day patient calendar / schedule view.
  • Manage Patient Relationship and Community Engagement :

  • Become a subject matter expert and execute all HearingLife operational process and procedures called "All The Right Things" including but not limited to : block schedule, morning huddle, Out Of Warranty, third party, wellness referrals, physician referrals, Professional Sales Presentation and Tested Not Treated process.
  • Provide an exceptional patient experience, welcome patients to the clinic, and always maintain a positive patient rapport as a HearingLife brand ambassador.
  • Assist walk-in patients with any needs which may include cleaning hearing devices, changing batteries, and general maintenance.
  • Support the organizations vision to "Help More People Hear Better" by participating in community outreach programs such as Campaign for Better Hearing.
  • Support the HCP in the development and implementation of a community marketing plan designed to create awareness of the new clinic and to drive appointments for hearing tests.
  • Administrative Functions :

  • Handle Insurance and Managed Care Benefit
  • Ensure timely processing of all insurance and billing documents to maximize revenue and payment in a timely manner.

  • Maintain patient files in accordance HIPAA & legal compliance regulations
  • Master the required computer skills including CRM database
  • Coordinate with third party companies (managed care) to determine benefits and facilitate the sale & delivery of hearing devices
  • Coordinate with insurance department to determine patient specific coverage understand current HIPAA laws, and verification of insurance benefits in a timely and accurate manner.
  • Ensure all transactions are entered into Point of Sale (POS) system in an accurate and timely manner
  • Maintain an accurate account of petty cash funds, bank deposits, and credit transactions
  • Submit daily end of day reports to corporate partners
  • Ensure all patient documents are completed timely and accurately
  • Handle data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
  • Process CareCredit applications, where applicable by state law
  • Maintain an accurate record of clinic inventory
  • Order and maintain clinic supplies
  • Answer phone calls, emails, return calls and patient follow-up calls
  • Partner with Provider to ensure office is clean and well-maintained
  • Be a company ambassador with new hire referrals
  • Pay : $15-$19 per hour plus commissions

    Qualifications

    Education and Experience :

  • High School Diploma or equivalent; Associates degree preferred but not required.
  • Minimum of 1 year of previous front office, preferably in a customer service or sales setting.
  • Technically savvy with computer and systems including intermediate knowledge of MS Office Suite specifically Outlook, word and excel.
  • Proactive customer service skills, exhibiting friendly and courteous behavior in all Patient interactions.
  • Exceptional professionalism, clear and articulate in communication; verbal, written, and face to face.
  • Outstanding planning and organizational skills.
  • Superior multi-tasking and time management discipline.
  • Ability to work independently and collaboratively with staff and support services.
  • Travel :

    This role may include some very light travel which could include new-hire training, quarterly meetings, and possible help at other clinics.

    We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

    #HearingLife_US

    #LI-AM3

    #LI-ON

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    Patient Care Coordinator • Washington, IL, United States

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