Customer Support

Job Description

Job Description

Customer Support

USE (Jacksonville, FL)

We exist to transform our customers and change lives

Who We're Looking For :

Provide initial technical support to customers via inbound calls and emails by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Typically refer customers to support portal documentation to recommend solutions. Enter cases for complex issues to functional / technical support analysts. Entry-level support role. Completes routine tasks as directed and under close to moderate supervision.

What You'll Do :

• Respond to customer emails and phone calls
• Troubleshoot basic issues with customers
• Log all help desk interactions
• Redirect complex issues to appropriate resources
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes, and updates
• Document help desk processes and collaborate to achieve efficiencies

What You Bring :

Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status). General Information : The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and / or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.

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