eCommerce Phone Support Operator

A company is looking for a Virtual eCommerce Phone Support Operator.

Key Responsibilities

Answer incoming calls, make outbound calls, and respond to emails regarding customer inquiries

Locate part fitment for vehicles, place orders, track shipments, and provide order statuses

Maintain customer information in a case management system and document each customer interaction

Required Qualifications

Must be available to work any shift, including weekends and holidays

Typing speed of at least 45 words per minute

Ability to thrive in a fast-paced, ever-changing environment

Must live within the Eastern Time Zone

Must pass a background check and attend the entire paid training class