Seasonal Call Center Team Member/LeadJackson Hewitt • Anderson, IN, US
Seasonal Call Center Team Member / Lead
Jackson Hewitt • Anderson, IN, US
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job_description.job_card.job_description1+ years of customer service experience (call center preferred). Tax preparation experience is preferred. (willing to train the right candidate) Experience with chat / email support and navigating multiple systems. High school diploma or GED required. Experience in financial services, bookkeeping, banking, or tax support is a plus. Respond to various tax inquiries. Utilize training and resources to solve problems related to tax procedures, filing, and payment requirements. Access data using basic computer skills and communicate professionally while maintaining ethical and confidentiality standards.
Seasonal Tax Call Center Representative / Lead
Join a dynamic call center team during tax season! We're looking for energetic and customer-focused individuals to support both tax professionals and consumers using our client's tax software and refund programs. If you thrive in a fast-paced environment, enjoy helping others, and are ready to take the next step in your customer service careerthis is the role for you.
What You'll Do :
- Handle inbound calls, chats, and emails per day from customers regarding tax software and refund programs.
- Make outbound calls to clients confirming appointments for offices across the region
- Assist consumers with refund advance programs and troubleshoot account issues.
- Accurately document all customer interactions for trend analysis and quality assurance.
- Maintain high service levels and call quality standards.
- Collaborate with team members and leadership to ensure positive customer experience.
What We're Looking For :
Tax Revenue Customer Service Representative
Provide best-in-class customer service to taxpaying customers by phone in a fast-paced environment.
Key Responsibilities :
Compensation : $13.00 - $16.00 per hour
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Call Center • Anderson, IN, US
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