Team Lead, Network Service

YOUR MISSION :

• As a key member of the network team, you are the first engagement opportunity to our service provider for your region.
• Your focus is to build, grow, engage and drive Urgently’s efforts to be in a first-class partnership with our service provider network.  Your mission is to resolve tickets of technical inquiries, payment challenges and general account inquiries.

You drive to completion a service provider resolution matrix that will assist in the growth of the Urgently brand in your territory.  You engage, react and solve strategy deepens our commitment in being a valued partner to our Service Network.    YOUR LEGACY :

You will assist in onboarding and ensuring new service providers have the tools necessary to be a successful Urgently provider.  These efforts will be visible in helping Urgently reach its goal of being the leading provider of roadside assistance.  WHAT YOU’LL BE RESPONSIBLE FOR :

You are devoted to our service providers and are obsessed with making them successful.  You are able to work both independently and in a team environment   You have strong verbal and written communication skills and able to get your message through to peers and supervisors and providers  You are able to stay on task and maintain organization with various interruptions and or distractions  You are a self starter and can accomplish objectives with minimal oversight  You should be detail oriented in a way that allows someone to follow your instructions and recreate an event without your oversight  You are able to be flexible with changing priorities  THE NITTY GRITTY :

So, if you contribute 5% of your paycheck, we’ll match 4% of that.  Free money!  OUR FAIR HIRING PRACTICES :