Support Engineer

TriCore IncRacine, WI, US

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Job Description

Description :

The Support Engineer is an entry to mid-level position at TriCore. Support Engineers are responsible for remotely troubleshooting, using a variety of automation technologies and platforms. These technologies are deployed for the control of automated manufacturing processes. Service Engineers spend most of their time and effort communicating with customers, troubleshooting their issues and documenting those efforts. This position is best described as technical support for customer production, cleaning, data collection & reporting systems. This position is a corporate position, regardless of the engineer’s location within a region. Work will be executed with a multi-discipline engineering team. This position requires acquisition and knowledge of engineering skills and technologies.

Essential Duties & Responsibilities

Troubleshooting of issues from limited to moderate scope, where analysis of situations or data requires a review of relevant factors.
Exercises judgment within defined procedures and practices, to determine appropriate action.
Normally receives general instructions on routine work, detailed instructions on new cases or assignments.
Receives predetermined assignments subject to moderate level of control and review. Develops to receive assignments in the form of objectives with goals and the process by which to meet goals.
Developing professional expertise. Applies company policies and procedures to resolve a variety of issues.
Program, configure, test and implement PLC and HMI based solutions to customer reported issues.
Utilize TriCore’s standards and best practices.
Understand and follow all safety, conduct and policy requirements established by TriCore and clients.
Other duties and responsibilities as assigned or deemed necessary by management.

Requirements :

Bachelor of Science degree in Electrical Engineering or other equivalent experience will be considered with solid evidence of success.

1 to approximately 5 years’ experience preferred

Demonstrated proficiency with the following :

Electrical Design

PLC ladder logic programming

HMI programming

Computer programming

Knowledge and application of complex electrical principles and advanced electrical troubleshooting skills

Demonstrated to be highly proficient with computer technologies including but not limited to Windows Operating Systems, Microsoft Word, Excel and Outlook.

Excellent verbal and written communication skills are required.

Preference given to experience in the beverage, dairy, soft drink, and food manufacturing process industries, but not required.

Travel Requirements

Less than 5%, within North America.

Interpersonal Skills / Characteristics

Earnestly looks for ways to improve skills and is a dedicated driven learner.

Work effectively with decreasing amount of assistance from others as skills are acquired.

Exhibits a high level of initiative and resourcefulness.

Excellent customer service and teamwork skills.

Work produced demonstrates excellent attention to detail and accuracy.

Adapts behavior to changing circumstances.

Work Environment

Remote

Night Shift Rotations between 7pm – 7am Central time, 8 hours shifts weekdays, 12 hours shifts weekends.

Weekend shifts are rotating, every 3rd weekend.

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Support Engineer • Racine, WI, US