Knowledge Management - Management Analyst 3

Description

Do you have a talent for translating complex information into clear, useful, role-based resources that help teams do their very best work? Are you energized by collaborating with others to capture and consolidate information into content that is accessible, accurate, and easy to understand? And does being a critical contributor to the success of a multi-year, multi-million-dollar program that will transform how DRS serves its customers sound exciting to you? If so, the Knowledge Management - Management Analyst 3 role at the Department of Retirement Systems just may be a perfect next step in your career!

Duties

This recruitment will remain open until filled. Applicants who apply on or before Wednesday, October 15, at 11 : 59 PST will get first consideration. The hiring manager reserves the right to make a hiring decision at any time during the recruitment process

The Opportunity :

We are searching for a skilled Knowledge Management Specialist (Management Analyst 3) to research, design, create and maintain role-based content for a centralized Knowledge Management System (KMS).

Development of a KMS is part of the agency's CORE Pension System Modernization Project, a multi-year effort to replace an aging mission-critical DRS system with a cloud-based solution. During the project, you will collaborate closely with the project team, business owners, and team members to capture complex business knowledge, processes, and procedures that are currently decentralized across a variety of applications, tools, and documents. You will create knowledge management materials that transform complex business processes into clear knowledge content and centralize it within the KMS.

Following project implementation, you will contribute to the development of a comprehensive content evaluation approach to ensure the ongoing effectiveness of knowledge management content. You will recommend enhancements and research, and design and create changes to content to ensure the ongoing accuracy and effectiveness of the tool.

Some of what you'll do includes :

• Researching complex business process and procedure information and evaluating the pre- and post-conditions and business context (who, why, when and how).
• Determining the best way to write business procedures for each audience and modality, ensuring conformance to style guidelines for all content types.
• Participating in collaborative content development sessions; facilitating content review with business owners and team members to ensure operational needs are met.
• Writing and proofreading knowledge management content, ensuring the accurate representation of business and customer needs.
• Enhancing knowledge management materials through the strategic use of visuals, graphics, lists, video, etc., to improve accessibly and increase comprehension.
• Shepherding content through the content authoring cycle, establishing deliverable dates, scheduling working sessions, and maintaining active communication.
• Establishing and maintaining regular two-way communication with business owners, team members, and the project team.
• Providing writing, editing, and design support to other content authors to ensure consistent quality, and alignment with agency standards.
• Publishing approved training content packages (text, media, hyperlinks) in approved modalities.
• Contributing to the management of training and knowledge management repositories and governance activities to promote standardization and clarity.
• Design evaluation strategies, evaluate user feedback and content metrics, and recommend and implement enhancements / changes to improve effectiveness.

NOTE : During the probationary / trial service period, you may be eligible to telework up to two days per week after effectively demonstrating the ability to perform work independently. After successful completion of the review period, you may be eligible to telework up to three days per week , at the discretion of the Appointing Authority and with a telework agreement in place. The ability to work remotely is dependent on the nature of the tasks and projects assigned and the presence of a remote work environment that is safe and has an appropriate level of reliable connectivity. You must live within a reasonable commuting distance (less than 50 straight-line miles) to the DRS building in Tumwater, WA, and must be willing and able to adjust your telework schedule, whenever necessary, to complete work assignments, attend mandatory meetings, trainings, etc., at the DRS facility.

Qualifications

What we're looking for (required qualifications) :

This experience is typically gained from two (2) years of professional experience. A bachelor's degree or higher in business administration, public administration, organizational development, or closely related field may substitute for the two years of experience; and

Experience can be gained through various combinations of professional employment and volunteer / personal experience. Experience may be concurrent.

In addition to the above, you must have the following :

Customer Focus

Dedicated to meeting the expectations and requirements of customers. Delivers high quality services and products. Establishes and maintains effective customer relationships. Committed to continuous improvement and always acts with the customer in mind.

Researching and Gathering Information

Effectively identifies, collects, organizes and documents relevant data and information in ways that make the information most useful for subsequent assessment, analysis, and investigation.

Analysis

Studies and reviews documents and information closely; readily identifies information that is not pertinent and understands when additional or verifying data is needed. Uses data and information in a clear and rational thought process to assess and understand issues, evaluate options, form accurate conclusions, and make recommendations / decisions.

Communication

Effectively conveys information in writing and through the spoken word, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience. Sees communication as a vital component of high performing teams.

Functional and Technical Skills

Demonstrates a designated level of proficiency in technical skills or knowledge to successfully accomplish the job. Keeps up with current developments and trends in area(s) of expertise.

Managing Change

Understands the need for change and helps plan for and accommodate it as positively as possible. Is flexible and open to new ideas and encourages others. Assesses people and the organization for readiness prior to implementation and evaluates behavior changes and employee reactions following implementation.

Commitment to Diversity

Recognizes the value of diversity. Helps create an environment that embraces and supports diversity, equity and inclusion.

Supplemental Information

Be sure to read this entire section - We promise, it'll be helpful!

How to Apply : Interested applicants who meet the qualifications and competencies in this announcement are encouraged to apply.

(Applications without these required attachments will not be accepted).

A cover letter clearly describing how your knowledge, skills and abilities align with the job duties and qualifications of this position.

References, Personnel File Review, and Background Checks

Work Authorization

Why Work for DRS? At DRS, we are one team. We administer eight public retirement systems, 15 retirement plans, and the Deferred Compensation Program, and we serve over 930,000 current and former public employees in Washington. Our customers include fire fighters, teachers and school employees, state and local government employees, and public safety and law enforcement officers.

Regardless of what our specific duties may be, we are all dedicated to one purpose : ensuring our members have the information, tools, expertise and services that ensure they receive the retirement benefits earned while in public service. We foster a diverse and inclusive environment where team members are fully engaged and supported in meeting (and exceeding) our customers' expectations. All DRS leaders are focused on providing the coaching, mentoring, resources and support that team members need to be successful.

DRS offers a generous benefits package that includes membership in the Public Employees Retirement System; health , dental and vision coverage and participation in the Deferred Compensation Program. Also, as a public service employee you may also be eligible for student loan forgiveness. (See the Benefits tab at the top of this post for more information).

Other perks include :

Veteran's Preference : Applicants wishing to claim Veteran's Preference should attach a copy of their DD214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please remove or redact any personally identifiable information such as social security numbers and year of birth. For additional information on Veteran's Preference and guidance on how to determine if you are eligible, click here.

The Washington State Department of Retirement Systems is an equal opportunity employer supporting diversity, equity and inclusion. DRS does not discriminate on the basis of age, sex, marital status, sexual orientation, gender identity, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental or physical disability or the use of a trained dog guide or service animal by a person with a disability.

If you need assistance with the online application or have questions regarding the recruitment, please contact Human Resource office at . Persons of disability needing assistance in the application process, or those needing this announcement in an alternate format, may call the Human Resources Office at or TTY Relay Service at 711.

Come join the DRS team!