DIR, REGIONAL IMAGING - Atlanta, GA

Director of Regional Imaging

Join Intelas, a Compass One Healthcare company. Intelas delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptimeso clinicians can focus on care, not equipment issues.

We support nearly 4,500 healthcare sites nationwidefrom large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today's rapidly evolving healthcare environment.

Join Intelaswhere your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment.

The Regional Imaging Director (RDI) reports to the Regional Vice President and assures leadership, support, and development of the Atlanta region DI service team. The RDI also ensures expert service of diagnostic imaging equipment and client satisfaction including training, mentoring, technical support, monitoring / leading escalations, cost productivity, and building self-service capability to minimize outsourced third-party or OEM solutions. This role is Atlanta based, with limited national travel when needed.

JOB DUTIES AND RESPONSIBILITIES :

• Demonstrate advanced troubleshooting and technical support capability for multi-modality, multi-OEMs.
• Engage in service events to optimize uptime, service cost and delivery.
• Track record for solving problems; ability to handle difficult situations.
• Maintain effective communication with leadership for service escalations.
• Monitor service region for service delivery, profitability, and implement improvements.
• Participate in customer rounding / developing relationships
• Follow-up / ensure ISE's follow up after service events to ensure equipment is operating correctly
• Respond expeditiously to service calls to evaluate and rectify valid equipment complaints and concerns
• Display effective customer service, maintain good personal relationships with fellow workers, clinical staff, vendors, manufacturers, and the public.
• Flexibility to work after hours and weekends when needed
• Participate in huddles, meetings, training, and conferences as assigned
• Mentor ISE's to provide accurate and timely recordkeeping
• Learn, understand, and comply with all government, regulatory, industry, company, and client Policies and Procedures
• Assist with research and orders for repair parts

QUALIFICATIONS :

Associates at Intelas are offered many fantastic benefits.

Associates may also be eligible for paid and / or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. Intelas maintains a drug-free workplace.