ATL Client Services Administrator (Monday-Friday) 8 : 00am-5 : 00pm

Job Description

Job Description

Description :

Quick Box Fulfillment is looking for a Client Services Administrator to help with day-to-day tasks within the Client Services team. The Client Services team is responsible for all communications to the Quick Box client base. As part of the team, you will be responsible for communicating with C level employees both within Quick Box and with our clients. This is a Full-Time position, Monday through Friday.

This is a great opportunity for someone looking to join a growing company focused on providing fast, friendly and accurate service. The diverse backgrounds of our management and ownership team will provide exposure to multiple facets of business and fulfillment / warehousing.

Requirements :

• Administratively support QuickBox Clients and the Client Services Team with functions related to direct to consumer and retail order fulfillment.
• Daily tasks include, assisting the Client Services Managers in triaging and responding to Client inquiries, daily reporting, updating and maintaining client information and documentation, and building strong relationships both internally and with the client.
• Client Communication : Responding to client inquiries via phone, email, Slack, Teams and other channels. Must have excellent verbal and written skills.
• Information Management : Maintaining and updating client records, managing databases and ensuring data accuracy.
• Client Relationship Building : Provide excellent customer service, addressing concerns and fostering positive client relationships.
• Reporting : Daily reporting and ensuring compliance
• Compliance : Collaborating with other team members and providing support to senior staff
• Problem Solving : Troubleshooting issues, researching solutions and escalating concerns when necessary
• Strong communication and interpersonal skills : Ability to effectively communicate with clients and team members
• Other administrative duties as required and assigned

Job Qualifications Mandatory :

Preferred Qualifications :

1) Associates, bachelor's degree or equivalent work experience preferred

2) Experience with Customer Relationship Management (CRM) software preferred