Collections Specialist

Collections Specialist

We are looking for a motivated and detail-oriented Collections Specialist to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.

Responsibilities :

• Monitor accounts receivable and identify past-due accounts
• Contact customers via phone, email, or mail to follow up on outstanding balances
• Negotiate payment plans and resolve payment discrepancies
• Maintain accurate and organized records of collection activities
• Process payments and update customer accounts as needed
• Work closely with the accounting and customer service teams to resolve billing issues
• Prepare regular reports on collection status and aging accounts
• Follow company policies and applicable laws regarding debt collection practices