IT Operations Manager

Job Description

Job Description

Salary : 90,000 annually

Job Overview :

Effectively work with and lead a team of capable engineers. Solve problems and present solutions for day-to-day issues and long term projects. Plan effectively for future changes (i.e. Windows 10 end-of-life, changes to Microsoft MFA). Work within client environments to maintain a secure and highly available environment. Communicate with fellow engineers, vendors, and clients to promote a professional and positive environment.

Job Responsibilities :

• Serve as a team leader and escalation resource with regard to network and systems administration
• To manage and / or assist in ongoing projects and day-to-day demands
• Organize, coordinate, and prioritize multiple activities and resources (i.e. people, equipment, and supplies) and adhere to project schedules
• Maintain complete and accurate documentation that can be referenced by other technicians easily and effectively

Knowledge Required :

Layer 2 and 3 switching, NAS / SAN, VLANs, DNS, DHCP, Routing, VPN and related protocols

Backup and Disaster Recovery

Device Security Standards

NinjaOne RMM

Unifi / Ubiquiti

Synology NAS

Windows Server (2012, 2019, etc) and associated roles

FSMOs

Active Directory

RRAS

DHCP

DNS

Microsoft 365 Management

Microsoft 365 Admin Center, Entra ID, Azure, Exchange, Teams

Microsoft Licensing and related best-practices

Key Skills :

Education and Experience :

Ten (10) years of experience in this or a related position