Talent.com
serp_jobs.error_messages.no_longer_accepting
EVP, Client Partnerships (Agency Head of Account Management)

EVP, Client Partnerships (Agency Head of Account Management)

Mod OpCleveland, OH, US
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
  • serp_jobs.filters.remote
  • serp_jobs.filters_job_card.quick_apply
job_description.job_card.job_description

The EVP, Client Partnerships will champion a unified, best-in-class client experience across Mod Op’s diverse strategic business units. This senior executive will drive consistent, strategic, client-first service delivery across full-service, digital, B2B, and B2C teams.

As Mod Op evolves into a truly integrated agency under the “One Mod Op” model, the EVP will align account and project management teams under a unified, client-first vision, providing the clarity, consistency, and leadership needed to deliver exceptional client outcomes that drive growth, retention, and profitability.

Essential Functions

Client Experience Strategy & Leadership

  • Define and implement a scalable, client-first strategy that balances consistency across SBUs with flexibility for client needs.
  • Champion a unified “One Mod Op” vision that delivers seamless, integrated solutions.
  • Lead, evolve, and standardize Account Management (AM) and Project Management (PM) functions with clear roles, KPIs, onboarding, and training.

Cross-SBU Growth & Collaboration

  • Break down silos and incentivize cross-selling of integrated solutions.
  • Align pricing, scoping, and delivery to support multi-service engagements.
  • Partner with SBU and Growth leaders to align goals and metrics with overall revenue and client satisfaction targets.
  • Drive shared purpose among previously siloed teams to deliver integrated, client-first solutions.

    • Team Leadership & Development

  • Build and lead a high-performing Client Services organization spanning Account Managers, Client Success leaders, and Project Managers.
  • Lead the transition from fragmented, SBU-specific teams to a unified Client Services group with shared standards and culture.
  • Recruit, develop, and retain top talent with consultative selling, strategic client leadership, and strong business acumen.
  • Implement onboarding, training, and performance management programs that promote consistency, accountability, and growth.

    • Operational Excellence

  • Design and roll out unified processes and systems for managing the entire client lifecycle—from lead to close to delivery.
  • Standardize tools, processes, and reporting to reduce duplication, errors, and forecasting gaps.
  • Collaborate with Growth, Finance, and Technology teams to ensure systems enable client-first goals.

    • Client Feedback & Continuous Improvement

  • Establish structured client feedback programs, including NPS, win / loss interviews, and leadership check-ins.
  • Use client feedback to inform service development, training, pricing, and operational improvements.
  • Regularly share insights and recommendations with Executive Leadership.
  • Develop a strategic plan for Client Partnerships to drive cross-selling of Mod Op’s full suite of services (creative, technology, media, events).
  • Recruit, structure, and lead a senior account and project management team capable of managing complex, multi-channel client relationships.
  • Establish operational processes, reporting, and KPIs to manage SBU performance and client outcomes.

    • Key Goals / Success Measures

  • Consistent, high-quality client experience across SBUs
  • Improved client satisfaction scores (NPS, retention)
  • Increased cross-SBU revenue and multi-service adoption
  • Significant organic growth through better cross-selling and consultative client leadership
  • Successful unification of disparate SBU teams into an aligned, client-first Client Services organization
  • Reduced operational inefficiencies and duplicative work
  • Strong employee satisfaction and retention in AM and PM roles
  • Aligned, client-first growth processes and systems

    • Requirements

    Required Experience & Expertise

  • 15+ years of senior account leadership at a large, growing agency, with success in entrepreneurial environments.
  • Proven ability to lead cross-functional teams spanning digital, traditional, B2B, and B2C service lines.
  • Experience leading client service organizations of 40+ people, ideally spanning multiple service lines or business units.
  • Track record of growing key accounts, driving cross-sell / upsell, and improving client retention.
  • Experience unifying AM and PM functions under consistent, scalable client experience frameworks.
  • Experience building or leading a PMO is a strong plus, with the ability to align project and account management practices.
  • Demonstrated skill in building and maintaining executive-level client relationships with industry gravitas and trust.
  • Adept at navigating and uniting strong, diverse personalities toward shared goals.
  • Comfortable driving change in complex, matrixed agency environments.

    • Leadership Style

  • Empowers teams with clear roles, goals, and accountability.
  • Skilled at unifying diverse teams into a high-performing, client-focused organization.
  • Capable of building alignment and buy-in across business units.
  • Hands-on leader who is both strategic and operationally savvy.

    • Skills & Competencies

  • Exceptional communication and stakeholder management
  • Expertise in consultative selling and growth strategy
  • Deep understanding of client lifecycle, account management, and project management best practices
  • Change management experience, especially in complex or acquisitive environments
  • Strong financial acumen to manage budgets, pricing, and profitability

    • Travel

    Depending on location, this position requires up to 15-20% travel to other offices.

    Benefits

  • Health, dental and vision benefits
  • 401k plus matching
  • Life Insurance
  • Generous time off plus December holiday closure

    • When asked what they love about working at Mod Op, we hear :

  • “I feel I can be myself at work and it’s fun!” -MV
  • “The caliber of the clients / brands we work with, knowing your work is seen by thousands of people, in many cases across the world.” -JC
  • “We actually create videogames!” -AC
  • “We have an all-star team, and it’s like playing in the pro-bowl every day!” -MW
  • “Opportunities to always learn from and work with the best and the brightest.” HW
  • “Mentors and opportunities for growth.” -KB

    • Mod Op believes in teamwork, client collaboration, powerful storytelling, stunning design and thoughtful problem-solving. Our clients represent a breadth of industries, and every project presents new and interesting challenges. We would love for you to join us!

    Mod Op, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

    serp_jobs.job_alerts.create_a_job

    Head Partnership • Cleveland, OH, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Private Client Advisor

    Private Client Advisor

    KeyCorpAkron, OH, US
    serp_jobs.job_card.full_time
    Location : 219 South Main Street - Akron, Ohio 44308.Job Summary : The Private Client Advisor's focus will be on our Mass Affluent client base with planning and financial wellness as the basis of the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    EVP CFO

    EVP CFO

    MetroHealthSouth Euclid, OH, United States
    serp_jobs.job_card.full_time
    The MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being : affordable housing, a cleaner environment, economic...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    VP or Director of Strategic Accounts

    VP or Director of Strategic Accounts

    DripsCleveland, OH, US
    serp_jobs.job_card.full_time
    VP or Director of Strategic Accounts.Reports To : SVP of Healthcare Solutions.Type : Full Time | High Impact | Quota-Carrying. About Drips : Drips is a fast-growing, tech-enabled managed service transf...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Relationship Consultant 2 / (Banker) -Akron W Market St - OH

    Client Relationship Consultant 2 / (Banker) -Akron W Market St - OH

    U.S. BancorpAkron, OH, US
    serp_jobs.job_card.full_time
    Client Relationship Consultants build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Director of Revenue Cycle Management

    Director of Revenue Cycle Management

    OhioGuidestoneBerea, OH, US
    serp_jobs.job_card.full_time
    Director of Revenue Cycle Management.OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Associate Private Client Advisor

    Associate Private Client Advisor

    KeyCorpAkron, OH, US
    serp_jobs.job_card.full_time
    Associate Private Client Advisor.Location : 3983 Medina Road - Akron, Ohio 44333.Job Summary : The Associate Private Client Advisor partners and assists Private Client Advisors with a focus on our Ma...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Account Director, Ohio Valley

    Account Director, Ohio Valley

    Recorded FutureCleveland, OH, US
    serp_jobs.job_card.full_time
    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!.As an Account ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    AVP Revenue Cycle Management

    AVP Revenue Cycle Management

    OhioGuidestoneBerea, OH, US
    serp_jobs.job_card.full_time
    OhioGuidestone is the state's leader in community behavioral health care, serving around 26,000 Ohioans each year.We focus on the needs of the whole person by providing telehealth and in-person pre...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Engagement Director, Enterprise

    Engagement Director, Enterprise

    CommureAkron, OH, US
    serp_jobs.job_card.full_time
    At Commure, our mission is to simplify healthcare.We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Corporate Account Executive

    Corporate Account Executive

    RoadrunnerPeninsula, OH, US
    serp_jobs.job_card.full_time
    The Corporate Account Executive position focuses on new business growth and retaining current business from accounts with multiple shipping locations and, typically, one corporate location.Develops...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Wealth Advisor IV

    Wealth Advisor IV

    Veterans StaffingCleveland, OH, US
    serp_jobs.job_card.full_time
    We do the right things, right now.We do them in a way that is relevant to our clients.Become a part of our history as it continues to be written! If you are interested and qualified for this role, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Consulting Consultant

    Client Consulting Consultant

    CBRE GroupCleveland, OH, US
    serp_jobs.job_card.full_time
    As a CBRE Client Consulting Consultant, you will oversee a variety of research initiatives used in the development of client deliverables. This job is part of the Client Consulting function.They are...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    J.P. Morgan Wealth Management Private Client Advisor - North Canton, Ohio

    J.P. Morgan Wealth Management Private Client Advisor - North Canton, Ohio

    JPMorgan ChaseNorth Canton, OH, US
    serp_jobs.job_card.full_time
    Private Client Advisor In Chase Wealth Management.Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Head of Investor Relations

    Head of Investor Relations

    CBIZUSA, Ohio, Cleveland
    serp_jobs.job_card.full_time
    With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Corporate Account Executive

    Corporate Account Executive

    Roadrunner FreightPeninsula, OH, US
    serp_jobs.job_card.full_time
    The Corporate Account Executive position focuses on new business growth and retaining current business from accounts with multiple shipping locations and, typically, one corporate location.Develops...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Relations Specialist

    Client Relations Specialist

    TremcoBeachwood, OH, US
    serp_jobs.job_card.full_time
    The Client Relations Specialist serves as the liaison with the company's customers, developing relationships, providing guidance and advice, and providing a higher level of customer support on a sp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    J.P. Morgan Wealth Management Private Client Advisor - Wadsworth, Ohio

    J.P. Morgan Wealth Management Private Client Advisor - Wadsworth, Ohio

    JPMorgan ChaseWadsworth, OH, US
    serp_jobs.job_card.full_time
    Private Client Advisor In Chase Wealth Management.Morgan Chase, we have an enthusiasm for helping our clients, taking care of our employees, building relationships, and delivering extraordinary cus...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Engagement Director, Enterprise

    Engagement Director, Enterprise

    Commure + AthelasAkron, OH, US
    serp_jobs.job_card.full_time
    At Commure, our mission is to simplify healthcare.We have bold ambitions to reimagine the healthcare experience, setting a new standard for how care is delivered and experienced across the industry...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Merrill Market Client Relationship Manager

    Merrill Market Client Relationship Manager

    Bank of AmericaCleveland, OH, US
    serp_jobs.job_card.full_time
    Merrill Wealth Management Market Client Relationship Manager.Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    PWM Private Wealth Advisor

    PWM Private Wealth Advisor

    U.S. BancorpIndependence, OH, US
    serp_jobs.job_card.full_time
    Bank Private Wealth Management (PWM) helps clients identify and achieve their financial objectives.Our teams advise clients holistically on wealth and estate planning, investments, banking, credit,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30