Talent.com
Associate Manager, Merchant Strategy & Operations

Associate Manager, Merchant Strategy & Operations

DoorDash USAChicago, IL, US
job_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Associate Manager, Merchant Strategy & Operations

New York, NY; San Francisco, CA; Chicago, IL

About the Team

The Merchant Live Order Experience team focuses on ensuring that every Merchant (restaurant) and Customer has a perfect delivery experience. We do this by partnering 1 : 1 with top US restaurant brands and local heroes as well as working closely with Dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions that improve these outcomes before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform.

About the Role

We’re looking for a motivated Associate Manager to dive into strategy and execution to improve Dasher outcomes at restaurants. You’ll get to the lowest level of detail by working with Merchants, talking to Dashers, and reviewing our internal data and ultimately use that information to develop hypotheses for new ways to improve operations. You’ll test these hypotheses in-market through hacky experiments, see what sticks, and scale top bets throughout the platform. This is a unique opportunity to be at the nexus of Logistics, Merchant Operations, Product, and Strategy. You will report into the Director on our Merchant Live Order Experience team in our Merchant Strategy and Operations organization

You’re excited about this opportunity because you will…

  • Use data-driven decision-making to run and scale experiments on everything from identifying new signals that we can ingest from restaurant tech systems to developing new incentive models for Merchants and their staff
  • Work with a cross-functional team including Merchant Account Managers, B2B Marketing, Analytics, Product and more to bring your projects to life
  • Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
  • Engage and cultivate relationships with Merchants to understand their needs and identify strategic bets that can create step-change improvements for them

We’re excited about you because…

  • You want to affect change every day and can operate in a fast-paced, ambiguous environment
  • You love thinking about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions
  • You have experience working on analytical projects (proficiency in SQL is a plus) and are eager to get to the lowest level of detail to pull out valuable insights
  • You have strong written and verbal communication skills
  • You thrive working in a cross-functional environment, and have had success leading projects across teams
  • You have completed your Bachelor’s degree and have 4+ years of experience in consulting, strategy, operations, technology, or related experience
  • Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

    We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and / or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

    The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here : Covey

    Compensation

    The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

    In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

    DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

    To learn more about our benefits, visit our careers page here.

    See below for paid time off details :

  • For salaried roles : flexible paid time off / vacation, plus 80 hours of paid sick time per year.
  • For hourly roles : vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours / month if working 40 hours / week; about 3.4 hours / month if working 20 hours / week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours / month if working 40 hours / week; about 2.9 hours / month if working 20 hours / week).
  • The national base pay range for this position within the United States, including Illinois and Colorado.

    $98,600 - $145,000 USD

    About DoorDash

    At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

    Our Commitment to Diversity and Inclusion

    We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

    Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on : race, color, ancestry, national origin, religion, age, gender, marital / domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

    Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

    If you need any accommodations, please inform your recruiting contact upon initial connection.

    USA - Self-Identification Survey Voluntary Self-Identification

    As described in our Applicant Privacy Notice, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

    As set forth in DoorDash’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

    Select...

    #J-18808-Ljbffr

    serp_jobs.job_alerts.create_a_job

    Operation Manager • Chicago, IL, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Strategy & Operations, Senior Associate

    Strategy & Operations, Senior Associate

    Beyond FinanceChicago, IL, US
    serp_jobs.job_card.full_time
    Strategy & Operations, Senior Associate.At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future....serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Digital Strategy Account Manager

    Digital Strategy Account Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a 360 Account Manager (Remote).Key Responsibilities Coordinate, implement, track, and optimize digital campaigns for e-Commerce clients Serve as the main point of contac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Associate - Strategy Consulting

    Associate - Strategy Consulting

    Red Chalk GroupChicago, IL, US
    serp_jobs.job_card.full_time
    Red Chalk Group is seeking exceptionally talented Associates / Senior Associates in the Chicago area to advise clients on key strategic issues related to growth initiatives, mega-trends, disruptive t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Associate, Market Operations

    Associate, Market Operations

    The Options Clearing CorporationChicago, IL, United States
    serp_jobs.job_card.full_time
    THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP • • • • •.This role works closely with team members, risk management and operations groups, and OCC's participant exchanges to oversee clearance of opt...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Merchant Campaign Operations Associate

    Merchant Campaign Operations Associate

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Merchant Campaign Operations Associate.Key Responsibilities Build, test, and launch retention marketing campaigns across various channels Develop scalable workflows an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Strategy & Operations Senior Associate Payments and Chargeback Disputes

    Strategy & Operations Senior Associate Payments and Chargeback Disputes

    Abacus Service CorporationChicago, IL, US
    serp_jobs.job_card.full_time
    Strategy & Operations Senior Associate Payments and Chargeback Disputes.Location : San Francisco, Chicago, New York.About the Team : The Fraud team safeguards Consumers, Dashers, and Merchants by re...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Strategic Merchant Success Manager

    Strategic Merchant Success Manager

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Strategic Merchant Success Manager, Enterprise.Key Responsibilities Accountable for quarterly revenue retention targets for enterprise merchants Host strategic busines...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Manager, Merchant Strategy & Operations

    Manager, Merchant Strategy & Operations

    DoorDash USAChicago, IL, US
    serp_jobs.job_card.full_time
    Chicago, IL; New York, NY; San Francisco, CA.On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Sr Associate, Wealth Strategies

    Sr Associate, Wealth Strategies

    Northern TrustChicago, IL, US
    serp_jobs.job_card.full_time
    Senior Associate, Wealth Strategies, Wealth Management.The Senior Associate role is responsible for working closely with Wealth Strategists in support of all aspects of the sales process including : ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Associate, Strategy & Business Development

    Associate, Strategy & Business Development

    GE HealthCareChicago, IL, US
    serp_jobs.job_card.full_time
    Associate, Strategy And Business Development.The Associate, Strategy and Business Development plays a critical role in supporting inorganic growth activity across GE HealthCare, including in identi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Transformation Strategy Lead

    Transformation Strategy Lead

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Transformation and Strategy Lead.Key Responsibilities Lead the evolution of the OKR process and coach teams on goal-setting practices Collaborate with leaders to embed...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Revenue Cycle Management Associate

    Revenue Cycle Management Associate

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate, Revenue Cycle Case & Escalation Management.Key Responsibilities Manage complex issues and escalations to resolution using the CRM platform Develop plans id...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Strategy & Operations Associate

    Strategy & Operations Associate

    VirtualVocationsLincolnwood, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for an Associate, Strategy & Operations, Trust & Safety.Key Responsibilities Utilize and analyze complex data to make strategic recommendations for Trust team goals in Intern...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Strategic Transformation Manager

    Strategic Transformation Manager

    VirtualVocationsGary, Indiana, United States
    serp_jobs.job_card.full_time
    A company is looking for a Strategic Transformation Manager to drive the execution of critical strategic initiatives.Key Responsibilities Execute strategic initiatives aligned with company priori...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
    • serp_jobs.job_card.promoted
    Associate Product Manager - Structural Hardware : Fasteners

    Associate Product Manager - Structural Hardware : Fasteners

    Misumi USASchaumburg, IL, US
    serp_jobs.job_card.full_time
    This position is responsible for developing and executing product category strategies and tactics, including market assessment and business analysis, product and supplier development, pricing, stoc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Monetization Strategy Principal

    Monetization Strategy Principal

    VirtualVocationsNaperville, Illinois, United States
    serp_jobs.job_card.full_time
    A company is looking for a Principal, Monetization Strategy.Key Responsibilities Drive product and global monetization initiatives to enhance revenue growth Collaborate with the executive team a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    • serp_jobs.job_card.new
    Associate Manager, Digital Ordering - Strategy & Operations

    Associate Manager, Digital Ordering - Strategy & Operations

    DoorDash USAChicago, IL, US
    serp_jobs.job_card.full_time
    Associate Manager, Digital Ordering - Strategy & OperationsAbout the Team.DoorDash Digital Ordering is DoorDash’s first software-as-a-service business unit – offering a suite of services across...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
    • serp_jobs.job_card.promoted
    Associate / Sr. Associate Asset Management

    Associate / Sr. Associate Asset Management

    Harrison StreetChicago, IL, US
    serp_jobs.job_card.full_time
    Harrison Street is a leading investment management firm exclusively focused on alternative real assets.Headquartered in Chicago with offices in London, New York, Tokyo, Toronto, San Francisco, and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days