Jr Call Center System Administrator

We're looking for a Junior Call Center Systems Administrator to join our team and support the technology that powers our high-volume call center operations. In this role, you'll work with Five9, Salesforce, and other UCaaS systems to help optimize call flows, campaigns, and integrations that keep our customer service operations running smoothly.

This is a great opportunity for someone with 1–2 years of experience supporting or administering call center systems who's ready to expand their technical skills and grow their career in systems administration.

Schedule : Full-time | Afternoon / Evening Shift (1–9 PM) | Onsite

What You'll Do

• Administer and configure Five9 platforms and integrations with Salesforce.
• Maintain and update IVRs, queues, campaigns, SMS / chat, and dialing strategies.
• Troubleshoot system and agent issues, escalating to senior admins / vendors when needed.
• Monitor and optimize call pacing and campaign performance in real time.
• Provision users, phone numbers, and messaging flows.
• Contribute to projects that improve automation, integrations, and efficiency.
• Document SOPs and training materials.

What We're Looking For

Preferred : Five9 certifications, Five9 Studio scripting experience, Salesforce / CRM integrations, or exposure to other UCaaS / VoIP systems (Genesys, NICE InContact, Mitel, Talkdesk).

Why Join Us? You'll be part of a collaborative team making a direct impact on the success of our call center operations. We offer opportunities to learn, grow, and work with modern call center and UCaaS technologies in a fast-paced environment.

Benefits

Additional Perks

Each DaBella Employee Receives

This is an IN-OFFICE role

DaBella is an equal opportunity employer and welcomes applications from diverse candidates.

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