Assistant Store Manager

Assistant Store Manager

The Assistant Store Manager is the second person in charge of the store and is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Main responsibilities include :

• Greeting and servicing customers per company standards of world class customer service.
• Providing professional leadership for the staff.
• Handling customer complaints appropriately and per company policy.
• Ensuring the store is inviting and shoppable.
• Maintaining in-stock conditions of products customers want to buy.
• Handling special orders appropriately and per company policy.
• Answering the phone per company standards and assisting customers, directing staff and attending to all departments at least 75% of the time.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Ensuring staff is in compliance with applicable state and / or county food safety certifications and registration.
• Ensuring the store is meeting and / or exceeding expectations in areas such as store and department sales, average ticket, customer count, cost of goods sold for produce, EBITDA, product mix, mark-downs, and in-stock conditions.
• Assisting the store manager in hiring, training and managing all store personnel per company standards.
• Training and monitoring staff to ensure the store is viewed as a whole, assisting customers in all areas.
• Partnering with department managers to share staff to accomplish tasks as needed on a daily basis.
• Partnering with staff to ensure adequate product knowledge to meet customers' needs, training staff on where to find answers to customer questions by utilizing store resources.
• Assisting the store manager in completing and conducting all store staff performance evaluations with input from the department managers. Assisting in granting wage increases when appropriate.
• Interviewing and hiring for store needs with input from department managers.
• Addressing all performance and / or disciplinary issues appropriately and in a timely manner with the assistance of human resources.
• Maintaining clear and direct communication with store staff which includes helping conduct monthly staff meetings and posting company information and announcements.
• Ensuring safety guidelines are followed at all times.
• Ensuring that all Ulti-time edits are made in a timely manner.
• Assisting the store manager in training, coaching and developing store personnel.
• Encouraging staff to increase their nutritional and product knowledge.
• Answering (and ensuring store staff answers) customer questions per company standards and policies, including the use of structure / function statements and / or statements of nutritional support.
• Successfully completing operational responsibilities (daily schedules, checklists, opening and closing).
• Ensuring store paperwork / reports are completed in a timely manner (including monthly manager's report).
• Efficiently and accurately completing the DSR and manager's cash.
• Responding to all department manager calls when on duty and assisting with coverage for lunches and breaks.
• Occasionally managing business disruptions to daily business such as loiterers, solicitation, emergency weather situations, bathroom misuse.
• Working a schedule based on store needs including evenings, weekends and scheduled for 45 hours per week.
• Coaching staff on how to be supportive of decisions made by home office, listening to directions from home office, following through and correctly performing the job assigned.
• Reading and following communications (memos, faxes, emails) from home office.
• Remaining flexible to changing work demands in order to accomplish goals.
• Managers are expected to be leaders in the workplace, setting the standard of excellence required through their job performance and professional demeanor.

Although this is a general outline of job responsibilities, all employees are expected to be "hands on" and do whatever it takes to get the job done and make the company thrive.

Qualifications for success include :

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him / her by their manager and / or other store support center manager that might not be listed in this job description.

Here's an overview of the benefits we offer our good4u crew to help ensure the health and wellbeing of you and your family, now and well into the future :

All crew members :

Full-time crew members (30+ hours / week) :

Diversity statement :

At the heart of Natural Grocers' commitment to our community and crew is this belief : All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We're committed to nurturing an ecosystem of diversity and inclusion in which our crew can continue to thrive.

Physical capabilities and environmental demands :

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical requirements :